AP55 - WLAN interruption every x minutes since firmware 11.0.014

Hello,

since I installed the firmware 11.0.014 the network interrupts every x minutes.


Behavior:
The SSID is not visible for 1-2 seconds and all devices disconnected.

Does anyone have an idea? Is a downgrade of the firmware possible? 

I have added the device completely new to Sophos XG

awed.log:

2020-10-22 23:00:21 [A4002D6F0FD716C] device not authorized yet, dropping.
2020-10-22 23:00:35 [MASTER] start processing configuration change
execute_command_tcp: read(): Interrupted system call
execute_command_tcp: read(): Interrupted system call
2020-10-22 23:00:42 [MASTER] AP A4002D6F0FD716C: Local metadata updated
2020-10-22 23:00:42 [MASTER] AP A4002D6F0FD716C: Configuration change detected
2020-10-22 23:00:42 [MASTER] end processing configuration change
2020-10-22 23:00:42 [MASTER] start processing configuration change
2020-10-22 23:00:49 [MASTER] end processing configuration change
2020-10-22 23:00:49 [MASTER] start processing configuration change
2020-10-22 23:00:56 [MASTER] end processing configuration change
2020-10-22 23:00:56 [MASTER] new connection from 192.168.0.46:59060
2020-10-22 23:00:56 [MASTER] new connection from 192.168.0.46:59061
2020-10-22 23:00:56 [A4002D6F0FD716C] AP55 from 192.168.0.46:59060 identified as A4002D6F0FD716C
2020-10-22 23:00:56 Could not read from file '/tmp/awed/A4002D6F0FD716C.pid': No such file or directory
2020-10-22 23:00:56 [A4002D6F0FD716C] AP55 from 192.168.0.46:59061 identified as A4002D6F0FD716C
2020-10-22 23:00:56 Could not read from file '/tmp/awed/A4002D6F0FD716C.pid': No such file or directory
2020-10-22 23:00:56 [A4002D6F0FD716C] (Re-)loaded identity and/or configuration
2020-10-22 23:00:56 [A4002D6F0FD716C]The connection is closed.
2020-10-22 23:00:56 [A4002D6F0FD716C] error while writing to socket, dropping.
2020-10-22 23:00:56 [A4002D6F0FD716C] (Re-)loaded identity and/or configuration
2020-10-22 23:01:30 [MASTER] updating DB for AP A4002D6F0FD716C with new channels (0,0 -> 6,100)

Best regards

  • Does this log repeat everytime? Seems like awed is crashing. 

    Can you check for core dumps? 

    ls -lh /var/cores


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  • Hello,

    thanks for your answer.

    awed.log is not changed.

    I cannot access the dumps. access denied.

    I had previously updated to XG Firewall v18 MR-3.
    For evaluation I tested the old version XG Firewall v18 MR-1, there is also the problem.

  • awed.log is not changed? So those are the last entries? 

    At least there are no core dumps. 

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  • There are no changes. The last entries are in my first post.

  • check the current status of the service: 

    service -S | grep awe

    Try to restart awed. 

    service awed:restart -ds nosync 

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  • The problem still exists.

    2020-10-22 23:01:30 [MASTER] updating DB for AP A4002D6F0FD716C with new channels (0,0 -> 6,100)
    Smartmatch is experimental at /_conf/csc/wireless/awed line 1908.
    Smartmatch is experimental at /_conf/csc/wireless/awed line 2301.
    Smartmatch is experimental at /_conf/csc/wireless/awed line 2302.
    2020-10-23 10:44:08 [MASTER] awed_ng starting
    2020-10-23 10:44:08 [MASTER] new firmware detected for AP10: 9500-wifi-88782b0d17-33af57b
    2020-10-23 10:44:08 [MASTER] new firmware detected for AP100: 9500-wifi-0c67c7fe-33af57b
    2020-10-23 10:44:08 [MASTER] new firmware detected for AP100C: 9500-wifi-0c67c7fe-33af57b
    2020-10-23 10:44:08 [MASTER] new firmware detected for AP100X: 9500-wifi-0c67c7fe-33af57b
    2020-10-23 10:44:08 [MASTER] new firmware detected for AP15: 9500-wifi-0c67c7fe-33af57b
    2020-10-23 10:44:08 [MASTER] new firmware detected for AP15C: 9500-wifi-0c67c7fe-33af57b
    2020-10-23 10:44:08 [MASTER] new firmware detected for AP30: 9500-wifi-88782b0d17-33af57b
    2020-10-23 10:44:08 [MASTER] new firmware detected for AP50: 9500-wifi-88782b0d17-33af57b
    2020-10-23 10:44:08 [MASTER] new firmware detected for AP55: 9500-wifi-0c67c7fe-33af57b
    2020-10-23 10:44:08 [MASTER] new firmware detected for AP55C: 9500-wifi-0c67c7fe-33af57b
    2020-10-23 10:44:08 [MASTER] new firmware detected for APX320: 11.0.014-1
    2020-10-23 10:44:08 [MASTER] new firmware detected for APX530: 11.0.014-1
    2020-10-23 10:44:08 [MASTER] new firmware detected for APX740: 11.0.014-1
    2020-10-23 10:44:08 [MASTER] new firmware detected for APX120: 11.0.014-1
    2020-10-23 10:44:08 [MASTER] new firmware detected for RED15w: 1
    2020-10-23 10:44:08 [MASTER] new firmware detected for red20: 1
    2020-10-23 10:44:08 [MASTER] new firmware detected for red60: 1
    2020-10-23 10:44:08 [MASTER] access point firmware available: APX530:11.0.014-1 APX320:11.0.014-1 AP50:9500-wifi-88782b0d17-33af57b red20:1 AP15:9500-wifi-0c67c7fe-33af57b red60:1 RED15w:1 AP55C:9500-wifi-0c67c7fe-33af57b AP10:9500-wifi-88782b0d17-33af57b AP100C:9500-wifi-0c67c7fe-33af57b AP15C:9500-wifi-0c67c7fe-33af57b AP100:9500-wifi-0c67c7fe-33af57b AP100X:9500-wifi-0c67c7fe-33af57b AP30:9500-wifi-88782b0d17-33af57b APX740:11.0.014-1 AP55:9500-wifi-0c67c7fe-33af57b APX120:11.0.014-1
    2020-10-23 10:44:09 DIE --------------------------------------------------------
    2020-10-23 10:44:09 JSON error at line 1, byte 1/44: Unexpected character 'A' parsing initial state: expecting whitespace: '\n', '\r', '\t', ' ' or start of string: '"' or digit: '0-9' or minus: '-' or start of an array or object: '{', '[' or start of literal: 't', 'f', 'n' at /lib32/perl/site_perl/5.20.1/JSON/Parse.pm line 69.
    2020-10-23 10:44:09 1 (eval)
    2020-10-23 10:44:09 2 JSON::Parse::valid_json
    2020-10-23 10:44:09 3 CSC::API::exec_opcode
    2020-10-23 10:44:09 4 main::get_firmware_versions
    2020-10-23 10:44:09 [MASTER] AP firmware info updated successfully in DB.
    2020-10-23 10:44:12 [MASTER] start processing configuration change
    2020-10-23 10:44:19 [MASTER] end processing configuration change
    2020-10-23 10:44:19 [MASTER] new connection from 192.168.41.150:44912
    2020-10-23 10:44:19 [A3601738E8FF0C1] RED15w from 192.168.41.150:44912 identified as A3601738E8FF0C1
    2020-10-23 10:44:19 Could not read from file '/tmp/awed/A3601738E8FF0C1.pid': No such file or directory
    2020-10-23 10:44:19 [A3601738E8FF0C1] (Re-)loaded identity and/or configuration
    2020-10-23 10:44:20 [MASTER] new connection from 192.168.0.46:59063
    2020-10-23 10:44:20 [A4002D6F0FD716C] AP55 from 192.168.0.46:59063 identified as A4002D6F0FD716C
    2020-10-23 10:44:20 Could not read from file '/tmp/awed/A4002D6F0FD716C.pid': No such file or directory
    2020-10-23 10:44:20 [A4002D6F0FD716C] (Re-)loaded identity and/or configuration

  • Thats the End of your Log again? thats odd. 

    Can you open a support case? 

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  • Yes that was the end of the Log-File.

    Can I open a support case as "Home-User"? If yes, where can I do that and can I just link this post?

  • I have a Home license too, tried to downgrade Sophos Firmware and cant downgrade the AP Firmware to 012.. it says invalid pakage.. 

    Already restartet everything multiple times, deletet patically APs, deletet all APs.. very weak Performance from a Software and APs which costs 200€+ per Unit..