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AP55 - WLAN interruption every x minutes since firmware 11.0.014

DanielGl�ser

Hello,

since I installed the firmware 11.0.014 the network interrupts every x minutes.


Behavior:
The SSID is not visible for 1-2 seconds and all devices disconnected.

Does anyone have an idea? Is a downgrade of the firmware possible? 

I have added the device completely new to Sophos XG

awed.log:

2020-10-22 23:00:21 [A4002D6F0FD716C] device not authorized yet, dropping.
2020-10-22 23:00:35 [MASTER] start processing configuration change
execute_command_tcp: read(): Interrupted system call
execute_command_tcp: read(): Interrupted system call
2020-10-22 23:00:42 [MASTER] AP A4002D6F0FD716C: Local metadata updated
2020-10-22 23:00:42 [MASTER] AP A4002D6F0FD716C: Configuration change detected
2020-10-22 23:00:42 [MASTER] end processing configuration change
2020-10-22 23:00:42 [MASTER] start processing configuration change
2020-10-22 23:00:49 [MASTER] end processing configuration change
2020-10-22 23:00:49 [MASTER] start processing configuration change
2020-10-22 23:00:56 [MASTER] end processing configuration change
2020-10-22 23:00:56 [MASTER] new connection from 192.168.0.46:59060
2020-10-22 23:00:56 [MASTER] new connection from 192.168.0.46:59061
2020-10-22 23:00:56 [A4002D6F0FD716C] AP55 from 192.168.0.46:59060 identified as A4002D6F0FD716C
2020-10-22 23:00:56 Could not read from file '/tmp/awed/A4002D6F0FD716C.pid': No such file or directory
2020-10-22 23:00:56 [A4002D6F0FD716C] AP55 from 192.168.0.46:59061 identified as A4002D6F0FD716C
2020-10-22 23:00:56 Could not read from file '/tmp/awed/A4002D6F0FD716C.pid': No such file or directory
2020-10-22 23:00:56 [A4002D6F0FD716C] (Re-)loaded identity and/or configuration
2020-10-22 23:00:56 [A4002D6F0FD716C]The connection is closed.
2020-10-22 23:00:56 [A4002D6F0FD716C] error while writing to socket, dropping.
2020-10-22 23:00:56 [A4002D6F0FD716C] (Re-)loaded identity and/or configuration
2020-10-22 23:01:30 [MASTER] updating DB for AP A4002D6F0FD716C with new channels (0,0 -> 6,100)

Best regards



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  • 0 in reply to LuCar Toni

    Hello,

    thanks for your answer.

    awed.log is not changed.

    I cannot access the dumps. access denied.

    I had previously updated to XG Firewall v18 MR-3.
    For evaluation I tested the old version XG Firewall v18 MR-1, there is also the problem.

  • 0 in reply to DanielGl�ser

    awed.log is not changed? So those are the last entries? 

    At least there are no core dumps. 

    __________________________________________________________________________________________________________________

  • 0 in reply to LuCar Toni

    There are no changes. The last entries are in my first post.

  • 0 in reply to DanielGl�ser

    check the current status of the service: 

    service -S | grep awe

    Try to restart awed. 

    service awed:restart -ds nosync 

    __________________________________________________________________________________________________________________

  • 0 in reply to LuCar Toni

    The problem still exists.

    2020-10-22 23:01:30 [MASTER] updating DB for AP A4002D6F0FD716C with new channels (0,0 -> 6,100)
    Smartmatch is experimental at /_conf/csc/wireless/awed line 1908.
    Smartmatch is experimental at /_conf/csc/wireless/awed line 2301.
    Smartmatch is experimental at /_conf/csc/wireless/awed line 2302.
    2020-10-23 10:44:08 [MASTER] awed_ng starting
    2020-10-23 10:44:08 [MASTER] new firmware detected for AP10: 9500-wifi-88782b0d17-33af57b
    2020-10-23 10:44:08 [MASTER] new firmware detected for AP100: 9500-wifi-0c67c7fe-33af57b
    2020-10-23 10:44:08 [MASTER] new firmware detected for AP100C: 9500-wifi-0c67c7fe-33af57b
    2020-10-23 10:44:08 [MASTER] new firmware detected for AP100X: 9500-wifi-0c67c7fe-33af57b
    2020-10-23 10:44:08 [MASTER] new firmware detected for AP15: 9500-wifi-0c67c7fe-33af57b
    2020-10-23 10:44:08 [MASTER] new firmware detected for AP15C: 9500-wifi-0c67c7fe-33af57b
    2020-10-23 10:44:08 [MASTER] new firmware detected for AP30: 9500-wifi-88782b0d17-33af57b
    2020-10-23 10:44:08 [MASTER] new firmware detected for AP50: 9500-wifi-88782b0d17-33af57b
    2020-10-23 10:44:08 [MASTER] new firmware detected for AP55: 9500-wifi-0c67c7fe-33af57b
    2020-10-23 10:44:08 [MASTER] new firmware detected for AP55C: 9500-wifi-0c67c7fe-33af57b
    2020-10-23 10:44:08 [MASTER] new firmware detected for APX320: 11.0.014-1
    2020-10-23 10:44:08 [MASTER] new firmware detected for APX530: 11.0.014-1
    2020-10-23 10:44:08 [MASTER] new firmware detected for APX740: 11.0.014-1
    2020-10-23 10:44:08 [MASTER] new firmware detected for APX120: 11.0.014-1
    2020-10-23 10:44:08 [MASTER] new firmware detected for RED15w: 1
    2020-10-23 10:44:08 [MASTER] new firmware detected for red20: 1
    2020-10-23 10:44:08 [MASTER] new firmware detected for red60: 1
    2020-10-23 10:44:08 [MASTER] access point firmware available: APX530:11.0.014-1 APX320:11.0.014-1 AP50:9500-wifi-88782b0d17-33af57b red20:1 AP15:9500-wifi-0c67c7fe-33af57b red60:1 RED15w:1 AP55C:9500-wifi-0c67c7fe-33af57b AP10:9500-wifi-88782b0d17-33af57b AP100C:9500-wifi-0c67c7fe-33af57b AP15C:9500-wifi-0c67c7fe-33af57b AP100:9500-wifi-0c67c7fe-33af57b AP100X:9500-wifi-0c67c7fe-33af57b AP30:9500-wifi-88782b0d17-33af57b APX740:11.0.014-1 AP55:9500-wifi-0c67c7fe-33af57b APX120:11.0.014-1
    2020-10-23 10:44:09 DIE --------------------------------------------------------
    2020-10-23 10:44:09 JSON error at line 1, byte 1/44: Unexpected character 'A' parsing initial state: expecting whitespace: '\n', '\r', '\t', ' ' or start of string: '"' or digit: '0-9' or minus: '-' or start of an array or object: '{', '[' or start of literal: 't', 'f', 'n' at /lib32/perl/site_perl/5.20.1/JSON/Parse.pm line 69.
    2020-10-23 10:44:09 1 (eval)
    2020-10-23 10:44:09 2 JSON::Parse::valid_json
    2020-10-23 10:44:09 3 CSC::API::exec_opcode
    2020-10-23 10:44:09 4 main::get_firmware_versions
    2020-10-23 10:44:09 [MASTER] AP firmware info updated successfully in DB.
    2020-10-23 10:44:12 [MASTER] start processing configuration change
    2020-10-23 10:44:19 [MASTER] end processing configuration change
    2020-10-23 10:44:19 [MASTER] new connection from 192.168.41.150:44912
    2020-10-23 10:44:19 [A3601738E8FF0C1] RED15w from 192.168.41.150:44912 identified as A3601738E8FF0C1
    2020-10-23 10:44:19 Could not read from file '/tmp/awed/A3601738E8FF0C1.pid': No such file or directory
    2020-10-23 10:44:19 [A3601738E8FF0C1] (Re-)loaded identity and/or configuration
    2020-10-23 10:44:20 [MASTER] new connection from 192.168.0.46:59063
    2020-10-23 10:44:20 [A4002D6F0FD716C] AP55 from 192.168.0.46:59063 identified as A4002D6F0FD716C
    2020-10-23 10:44:20 Could not read from file '/tmp/awed/A4002D6F0FD716C.pid': No such file or directory
    2020-10-23 10:44:20 [A4002D6F0FD716C] (Re-)loaded identity and/or configuration

  • 0 in reply to DanielGl�ser

    Thats the End of your Log again? thats odd. 

    Can you open a support case? 

    __________________________________________________________________________________________________________________

  • 0 in reply to LuCar Toni

    Yes that was the end of the Log-File.

    Can I open a support case as "Home-User"? If yes, where can I do that and can I just link this post?

  • 0 in reply to DanielGl�ser

    Hi,

    no, home users have to rely on the forum members for assistance.

    Ian

    XG115W - v19.5 GA - Home

    Test machine - Asus P10S-i E3-1225v5, 6gb, 4 intel NICs, v19.5 GA

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