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Discussions Trying to install Sophos Web Appliance can't complete the set up wizard due to 'Error Wizard Connect to enhanced categorization data service'

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Trying to install Sophos Web Appliance can't complete the set up wizard due to 'Error Wizard Connect to enhanced categorization data service'

NickCartwright over 8 years ago

As per the title, everything else passes apart from 'Connect to enhanced categorization data service' Anyone know why?

I

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TimothyMacor over 8 years ago

After opening a case with tech support, using the most current .ovf worked for me.

The link that did NOT work: http://downloads.sophos.com/virtappl/swa-proxy-3.7.0-1.0.ovf

The link that did work: http://downloads.sophos.com/virtappl/swa-proxy-4.1.1-1.0.ovf
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TimothyMacor over 8 years ago

After opening a case with tech support, using the most current .ovf worked for me.

The link that did NOT work: http://downloads.sophos.com/virtappl/swa-proxy-3.7.0-1.0.ovf

The link that did work: http://downloads.sophos.com/virtappl/swa-proxy-4.1.1-1.0.ovf
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ChristoffLe Roux over 8 years ago in reply to TimothyMacor

I can confirm that the New ovf works and the old one not had the same issue today.
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JuanCuya over 8 years ago in reply to ChristoffLe Roux

I am using VMWARE Workstation ver 11 and this http://downloads.sophos.com/virtappl/swa-proxy-4.1.1-1.0.ovf is rejected for importing.

I used first swa-proxy-3.7.0-0.9.ovf and failed

now I tried with swa-proxy-3.7.0-1.0.ovf and failed again

it seems swa-proxy-4.1.1-1.0.ovf is not valid for VMWare workstation

Did you test succesfully any ovf with VMWARE ver 11?
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NickCartwright over 8 years ago in reply to JuanCuya

Hi, I installed the 4.1.1 version and it passed the categorisation network test but now fails on registering appliance on software updates.
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