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Proceed on warn button not functional

AndreH

Hey All,

Having a pretty strange issue and just checking to see if anyone else has had a similar experience as I'm not having any luck with Support.

User clicks 'proceed' after being warned about a website category - Alcohol and Tobacco in this case. For some websites, it works all the time, however, for others, it just redirects to the hostname of the web appliance. For the sites exhibiting this behaviour, we noticed that the categories are shown as "%%js_category%%" instead of Alcohol and Tobacco. We're suspecting maybe a bug on the appliance but not sure...case has been open with Support for over a month :catindifferent:

:58079


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    We have been having the same issue since updating last month. I assure you contacting support is a waste of your time. After spending countless hours on hold. I was told that this issue was my fault because we weren't allowing the category for that user. They completely ignored the fact that its not resolving the fully qualified name of the site but instead give the IP address of the site when you get the "%%js_category%%" error. They have pushed out 3 updates this week. that tells me they don't know how to fix it and are guessing. We took one update last week that claim to have fix this issue in the release notes but on 4.0.3.1 but it didn't resolve it. If anyone has taken 4.0.4.2 i would be interested to know if they are still having this issue and certificate issues
    :58117
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  • 0
    We have been having the same issue since updating last month. I assure you contacting support is a waste of your time. After spending countless hours on hold. I was told that this issue was my fault because we weren't allowing the category for that user. They completely ignored the fact that its not resolving the fully qualified name of the site but instead give the IP address of the site when you get the "%%js_category%%" error. They have pushed out 3 updates this week. that tells me they don't know how to fix it and are guessing. We took one update last week that claim to have fix this issue in the release notes but on 4.0.3.1 but it didn't resolve it. If anyone has taken 4.0.4.2 i would be interested to know if they are still having this issue and certificate issues
    :58117
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