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Facebook videos

Rnajam

Hi

We have got Sophos WS 500 web applicance. Facebook videos are not working even if we give user the full access to everything. 

:15665


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    Hi Rnajam,

    Checking the 'Recent Activity Search' is a good idea because it will also show you which requests have been blocked/allowed.  It could be that a particular URL is being blocked.

    Streaming media issues can also happen when you have Unclassified Sites set to 'Medium Risk' in 'Configuration > Global Policy > Security Filter'.  The appliance will scan Unclassified Sites more intensively and it could be that the location of the video has an unclassified risk class. 

    To test out this theory I'd recommend to either:

    - Set 'Unclassified Sites' back to the default of 'Low Risk' in 'Configuration > Global Policy > Security Filter' .

    - Or, add the domain where the video is hosted to the Local Site List and set it to 'Low Risk' (Normal Scanning) or 'Trusted' (No Scanning)

    Sophos support can help you identify where these videos are hosted (the media itself may not reside on facebook.com), and what changes are required for streaming to work.  I'd recommend to log a call with them.

    Thanks,
    Tom.

    :15773
Reply
  • 0

    Hi Rnajam,

    Checking the 'Recent Activity Search' is a good idea because it will also show you which requests have been blocked/allowed.  It could be that a particular URL is being blocked.

    Streaming media issues can also happen when you have Unclassified Sites set to 'Medium Risk' in 'Configuration > Global Policy > Security Filter'.  The appliance will scan Unclassified Sites more intensively and it could be that the location of the video has an unclassified risk class. 

    To test out this theory I'd recommend to either:

    - Set 'Unclassified Sites' back to the default of 'Low Risk' in 'Configuration > Global Policy > Security Filter' .

    - Or, add the domain where the video is hosted to the Local Site List and set it to 'Low Risk' (Normal Scanning) or 'Trusted' (No Scanning)

    Sophos support can help you identify where these videos are hosted (the media itself may not reside on facebook.com), and what changes are required for streaming to work.  I'd recommend to log a call with them.

    Thanks,
    Tom.

    :15773
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