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Poor Wireless Signal - AP10s

anicoletti
We have a client where we installed a UTM120 v5 (the new units) in his office with a single AP10. Because it worked so well, the client wanted use to install a similar setup at his home. We get another UTM120 v5, flashed it with the software ISO v9 (latest update) and installed a home license. Have 3 AP10s at his house. 

Here's the problem. The AP10s are getting horrible signal strength. I'm standing 15 feet from the AP with direct line of sight, and I'm only getting 2 bars. He had not other wireless devices active in the area (he's in a remote location), but just for fun I changed the AP10s from Auto Channel to set channels (8 - 10), same issues. I also adjusted the TX Power from 100% to 75% and then back to see if there was an issue with that config, no difference.

Any suggestions on this issue? Is this faulty equipment (I doubt this since we have three APs with the same issue), firmware issue via v9? I do not believe its location / environment because, as stated above, there were no other active wireless devices and had perfect line of sight 10-15 feet away from unit.


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  • 0
    I'll try the 25% setting Bruce. I tried 50% but it didn't really make a difference. And check the channels. Will be ready for the update though! Just updated my UTM last night. It had shut down for some reason. I think the power must have hicupped a few days ago.
  • 0 in reply to Technogeek
    A cheap UPS is a good idea... the APC Back-UPS 550 is a good option for the home user to hook up to their home-grown UTM -- it comes with a supported shutdown cable as well.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    Hi folks,
    I have been following this thread with interest because I have a number of AP10s courtesy of Sophos.
    This morning I tried dropping the power level to 25% to see what would happen, the first thing was the connection speeds all dropped to 17mb/s. So, okay to early to judge investigate further when I get home. Boosted the power setting back to 100% and immediately the MAC Pro connection went to 65mb/s.

    The AP10 that the test was done on is a very early one (I bought this one), I haven't tried the later versions, next thing to do I suppose.

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk
    People get different results than I do for some reason; and I've tried it on the oldest revs (we're a reseller, I have a very old one I use in our lab), and the newest Sophos-branded ones.  It's wierd, but I often find a "magic" tx strength setting that has the effect of increasing the signal strength, and it's not the 100% setting.

    Of course, this is all academic; the real answer is for the UTM firmware and / or the AP10 firmware to be fixed so this problem goes away.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Reply
  • 0 in reply to rfcat_vk
    People get different results than I do for some reason; and I've tried it on the oldest revs (we're a reseller, I have a very old one I use in our lab), and the newest Sophos-branded ones.  It's wierd, but I often find a "magic" tx strength setting that has the effect of increasing the signal strength, and it's not the 100% setting.

    Of course, this is all academic; the real answer is for the UTM firmware and / or the AP10 firmware to be fixed so this problem goes away.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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