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AP30's disconnecting all wireless clients

I've been having issues with my Astaro AP30's disconnecting all the wireless clients on the network. It seemed to start happening around v8.203 and I have never had this issue before (been using the AP30's since they were released).

I currently have 3 SSID's (all using WPA2 Personal). Two are Bridge to LAN (Client isolation off). The third is a guest network that is isolated on a separate VLAN. When this issue happens it cripples all three.

So I did some searching on the forums and found some problems that were kind of similar but with no solutions yet. I opened a ticket with Astaro and they told me they couldn't help because I was a home license (even though I bought roughly $500 worth of hardware from them).

I have tried using the up2date package that upgrades the Astaro to v8.300 but since I have done that it has gotten way worse.

It looks as if the clients are getting disconnected because of some WPA issues? All the clients can see the wireless network but can't connect. For example if I try and reconnect on my iPhone it keeps asking for the password and it never accepts it. Also due to this wireless clients can't get a DHCP IP. There also seems to be no exact time this happens, but I have been seeing it happen roughly once or twice every 12 or so hours.

I have pinged both AP30's during the issue with no timeouts and all pings are under 1ms.

I have turned on awed debugging via the following method:

/var/mdw/scripts/awed stop
awed.plx --debug

See the log attached for a small portion of the log (it's 65MB as it happened last in the middle of the night). The beginning of this log file is when the problem started. It continues on until 10am in the morning (when I fixed it).

The only thing that seems to fix it (temporarily) is either a reboot (power cycle) of the AP's or a stop/start of awed.

This whole issue is annoying as I spent good money for these AP30's thinking they were reliable and right now they are worthless.

Has anyone else been experiencing these issues? Are there any fixes currently for this or is there an ETA for a fix?

Any help or information would be much appreciated! Thanks!

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wireless_log_debug_on.zip

Parents

0 RedTechie over 12 years ago

Now I'm getting a strange issue where one AP30 stopped accepting clients where the other one is still working? Both AP30's are showing as active in ASG and both AP30's are responding normally to pings.

This leads me to believe that it may be a bug in the AP30's firmware?
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0 rfcat_vk over 12 years ago in reply to RedTechie

Hi,
I have similar setup to you except using an AP30 and AP10. I am not experiencing any of the issues you describe.
AP30 (POE) -> ASUS switch (priority port) -> ASUS switch -> ASG
AP10 -> Netgear switch -> Belkin EOP -> ASUS switch ->ASG
ASG uses an Intel pro 1000 NIC.

Let us try for some debugging info, because you didn't supply much in the way of connectivity details.

1/. How are the APs connected to the ASG?
2/. what are the devices that are faiing?
3/. how long are the lease times on your dhcp server?
4/. what sort of NIC do your APs connect to the ASG through?

Ian M

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

If a post solves your question please use the 'Verify Answer' button.
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0 RedTechie over 12 years ago in reply to rfcat_vk
Hi,
I have similar setup to you except using an AP30 and AP10. I am not experiencing any of the issues you describe.
AP30 (POE) -> ASUS switch (priority port) -> ASUS switch -> ASG
AP10 -> Netgear switch -> Belkin EOP -> ASUS switch ->ASG
ASG uses an Intel pro 1000 NIC.

Let us try for some debugging info, because you didn't supply much in the way of connectivity details.

1/. How are the APs connected to the ASG?
2/. what are the devices that are faiing?
3/. how long are the lease times on your dhcp server?
4/. what sort of NIC do your APs connect to the ASG through?

Ian M

The reason why I don't think it's connectivity issues is this setup runs perfectly with older Astaro software versions. I was running it fine for about a year with no connectivity changes. When I upgraded to v8.203 I started seeing the issues and since then v8.3 is worse (was hoping for a fix in v8.3). Also constant pings to the AP30's durring their issues shows no request time outs. But non the less here are the answers to your questions:

1. AP30 (POE) -> Astaro POE Inserter -> HP ProCurve 1800-24G Switch -> ASG (This is the same connectivity scheme used for the other AP30. Each AP30 has it's own power inserter.)

2. The AP30's. They stop accepting clients but the SSID's are still broadcasting. Sometimes both go down and other times only one of them goes down. The blue lights on the AP30's (that are experiencing the issue) only show the LAN light occasionally blinking. The other blue lights are on solid. The logs show a bunch of WPA failures right when they go down and after that nothing but "send msg" entries. If a iPhone 4 client attempts to reconnect at this time, they are presented with a WPA password screen. When they enter it successfully it just prompts again for the password. On Windows it just fails to connect to the wireless if you attempt to connect. Also during the problem, in the "Access Points" section of the Wireless Security area in ASG; it shows both AP's as active. The versions from the log are:

2012:01:01-00:00:04 Firewall awed[17355]: Awed version 1.4.2.57.2.19 starting
2012:01:01-00:00:04 Firewall awed[17355]: access point firmware available: AP10:2013 AP50:2013 AP30:2013

3. DHCP lease time I believe is the default. Which is currently set at "86400".

4. The Astaro's NIC is a server grade Intel EXPI9404PTLBLK PT Quad Port NIC. And the LAN interface connects to one of these ports, the LAN port is the same port the AP30's communicate on. So if there was a connectivity issue on this port it would effect Internet access as well.

Thanks for your help and information! Let me know if you need further clarification.
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0 RedTechie over 12 years ago in reply to rfcat_vk
Hi,
I have similar setup to you except using an AP30 and AP10. I am not experiencing any of the issues you describe.
AP30 (POE) -> ASUS switch (priority port) -> ASUS switch -> ASG
AP10 -> Netgear switch -> Belkin EOP -> ASUS switch ->ASG
ASG uses an Intel pro 1000 NIC.

Let us try for some debugging info, because you didn't supply much in the way of connectivity details.

1/. How are the APs connected to the ASG?
2/. what are the devices that are faiing?
3/. how long are the lease times on your dhcp server?
4/. what sort of NIC do your APs connect to the ASG through?

Ian M

The reason why I don't think it's connectivity issues is this setup runs perfectly with older Astaro software versions. I was running it fine for about a year with no connectivity changes. When I upgraded to v8.203 I started seeing the issues and since then v8.3 is worse (was hoping for a fix in v8.3). Also constant pings to the AP30's durring their issues shows no request time outs. But non the less here are the answers to your questions:

1. AP30 (POE) -> Astaro POE Inserter -> HP ProCurve 1800-24G Switch -> ASG (This is the same connectivity scheme used for the other AP30. Each AP30 has it's own power inserter.)

2. The AP30's. They stop accepting clients but the SSID's are still broadcasting. Sometimes both go down and other times only one of them goes down. The blue lights on the AP30's (that are experiencing the issue) only show the LAN light occasionally blinking. The other blue lights are on solid. The logs show a bunch of WPA failures right when they go down and after that nothing but "send msg" entries. If a iPhone 4 client attempts to reconnect at this time, they are presented with a WPA password screen. When they enter it successfully it just prompts again for the password. On Windows it just fails to connect to the wireless if you attempt to connect. Also during the problem, in the "Access Points" section of the Wireless Security area in ASG; it shows both AP's as active. The versions from the log are:

2012:01:01-00:00:04 Firewall awed[17355]: Awed version 1.4.2.57.2.19 starting
2012:01:01-00:00:04 Firewall awed[17355]: access point firmware available: AP10:2013 AP50:2013 AP30:2013

3. DHCP lease time I believe is the default. Which is currently set at "86400".

4. The Astaro's NIC is a server grade Intel EXPI9404PTLBLK PT Quad Port NIC. And the LAN interface connects to one of these ports, the LAN port is the same port the AP30's communicate on. So if there was a connectivity issue on this port it would effect Internet access as well.

Thanks for your help and information! Let me know if you need further clarification.
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