Unable to access a certain website

Hi, Addy, and welcome to the UTM Community!

When you see a statuscode in the 500 range, the first thing to try is an Exception for Antivirus.  If that doesn't work, you must skip the proxy for the site in question.

Cheers - Bob

Hello Bob,

Thank you for the response. I tried that by looking on your other posts but even bypassing the AV or un selecting the proxy under web filtering did not help. Apparently the support guys told me that it is the fullreqtime which is been met and hence the traffic is dropped. He somehow thinks that this is an issue with the ISP but its kindda not very convincing that a web site which is opening in less than a second from outside the network is dropped by sophos due to high response time.

And just to be sure the proxy that you are talking about is the  one under Web protection > Web Filtering and then the https tab >>>" Do not proxy HTTPS traffic in transparent mode"

I will look forward to your feedback.

Thanks,

Addy

The line you showed from the Web Filtering log was not the one that corresponds to the picture.  I'm able to access aphp.fr sans problemes, but I see a statuscode="404" (not found) in the log for an attempt to get favicon.ico.  Please show a picture of the approach you tried to skip the Proxy as a block by Web Filtering demonstrates that there was some issue with the way you tried to skip the Proxy.

Cheers - Bob

Hello Bob,

Kindly find attached the screenshot of the place where I tried skipping the destination.

Thanks,

Addy

Please confirm that Web Filtering is in Transparent mode.  It's not clear that "GRP - All VLAN" includes the website you wanted to skip the Proxy.

Cheers - Bob