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Arlo Netgear Cameras

RicardoVaz

Hello,

We are experiencing difficulties in the operation of the Arlo Netgear camera together with Sophos UTM.

After some time (sometimes minutes only) the camera stops streaming giving time out error.

We had initially activated "Transparent Mode" option but then we switched to "Standard Mode" and the difficulty remains.

Do you people know what can we do so our camera starts working properly?

Thanks in advance.



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  • 0

    I have the same problem. Problem lies not in the camera but in the computer/browser where you're trying to view the live feed from.

    When I have this computer in transparent proxy, I cannot view live image and always get errors and camera offline messages (while camera does record). Once I put the PC in skip ransparent mode source host, I have none of these anymore and live view just works. Looks like some kind of "problem"  with the Arlo webpage (which is not in the camera itself, but in the "netgear cloud".

    I have no real solution to solve this, but haven't really tried hard finding one as long as my mobile app seems to work quite okay.

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

  • +1 in reply to apijnappels

    Any progress on this matter? My Arlo security cameras have the same issue and I really need a solution which, I'm afraid, isn't written anywhere on the forums. I've tried Netgear and their support team but no signs of help.

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