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Office 2016/365 Install Failing with error 30174-4 (1392) - Possible Range Requests Issue

Hello,

I am getting error 30174-4 (1392) when trying to install Office 2016 using the online installer from our Office 365 portal.

I have tried disabling country blocking, adding an Any type rule for one of the clients, etc but I am still seeing the error.

I have added the network ranges suggested by Microsoft in this article.

Spice Works post points to it perhaps being a range request issue and that "Allowing range requests through unmodified" may fix the issue?

Are range request changes supported in Sophos UTM 9.4?

Also if anyone had encountered a similar issue before.

Thanks,
Mark.



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Parents
  • Is there not a way to do a mass import of these addresses?  Having to enter all of these one at a time is time consuming.  Given the fact that many companies are moving to office 365 I would think Sophos would put this rule in place as a service rule you could turn on or off.  Any help would be appreciated.

  • Hi Trent,

    I agree that there must be an easier way. In the end I had to manually input a lot of IP addresses from the MS Office 365 support article and create firewall rules to allow these blocks of IP address to communicate with the exchange box and for the internal network to communicate back.

    https://support.office.com/en-gb/article/Office-365-URLs-and-IP-address-ranges-8548a211-3fe7-47cb-abb1-355ea5aa88a2?ui=en-US&rs=en-GB&ad=GB

    Hope this helps here is an export of the URL filtering I am using for MS Office 365/Azure under web protection:

    ^https?://([A-Za-z0-9.-]*\.)?azurerms\.com/
    ^https?://([A-Za-z0-9.-]*\.)?cloudapp\.net/
    ^https?://([A-Za-z0-9.-]*\.)?entrust\.net/
    ^https?://([A-Za-z0-9.-]*\.)?geotrust\.com/
    ^https?://([A-Za-z0-9.-]*\.)?glbdns.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?msedge\.net/
    ^https?://([A-Za-z0-9.-]*\.)?msocdn\.com/
    ^https?://([A-Za-z0-9.-]*\.)?office\.com/
    ^https?://([A-Za-z0-9.-]*\.)?office\.net/
    ^https?://([A-Za-z0-9.-]*\.)?office365\.com/
    ^https?://([A-Za-z0-9.-]*\.)?omniroot\.com/
    ^https?://([A-Za-z0-9.-]*\.)?onmicrosoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?Portal.cloudappsecurity\.com/
    ^https?://([A-Za-z0-9.-]*\.)?public-trust\.com/
    ^https?://([A-Za-z0-9.-]*\.)?symcb\.com/
    ^https?://([A-Za-z0-9.-]*\.)?symcd\.com/
    ^https?://([A-Za-z0-9.-]*\.)?verisign\.com/
    ^https?://([A-Za-z0-9.-]*\.)?verisign\.net/
    ^https?://([A-Za-z0-9.-]*\.)?agent.office\.net/
    ^https?://([A-Za-z0-9.-]*\.)?appsforoffice.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?Clientlog.portal.office\.com/
    ^https?://([A-Za-z0-9.-]*\.)?crl.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?dc.services.visualstudio\.com/
    ^https?://([A-Za-z0-9.-]*\.)?evsecure-aia.verisign\.com/
    ^https?://([A-Za-z0-9.-]*\.)?evsecure-crl.verisign\.com/
    ^https?://([A-Za-z0-9.-]*\.)?evsecure-ocsp.verisign\.com/
    ^https?://([A-Za-z0-9.-]*\.)?equivio.office\.com/
    ^https?://([A-Za-z0-9.-]*\.)?equivioprod*.cloudapp\.net/
    ^https?://([A-Za-z0-9.-]*\.)?Home.Office\.com/
    ^https?://([A-Za-z0-9.-]*\.)?liverdcxstorage.blob.core.windowsazure\.com/
    ^https?://([A-Za-z0-9.-]*\.)?Nexus.officeapps.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?ocsp.msocsp\.com/
    ^https?://([A-Za-z0-9.-]*\.)?office365servicehealthcommunications.cloudapp\.net/
    ^https?://([A-Za-z0-9.-]*\.)?office365zoom.cloudapp\.net/
    ^https?://([A-Za-z0-9.-]*\.)?outlook.office365\.com/
    ^https?://([A-Za-z0-9.-]*\.)?Portal.Office\.com/
    ^https?://([A-Za-z0-9.-]*\.)?Prod.msocdn\.com/
    ^https?://([A-Za-z0-9.-]*\.)?products.office\.com/
    ^https?://([A-Za-z0-9.-]*\.)?protection.office\.com/
    ^https?://([A-Za-z0-9.-]*\.)?sa.symcb\.com/
    ^https?://([A-Za-z0-9.-]*\.)?sd.symcb\.com/
    ^https?://([A-Za-z0-9.-]*\.)?support.office\.com/
    ^https?://([A-Za-z0-9.-]*\.)?technet.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?telemetry.remoteapp.windowsazure\.com/
    ^https?://([A-Za-z0-9.-]*\.)?vortex.data.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?www.office\.com/
    ^https?://([A-Za-z0-9.-]*\.)?www.remoteapp.windowsazure\.com/
    ^https?://([A-Za-z0-9.-]*\.)?zoom-cs-prod*.cloudapp\.net/
    ^https?://([A-Za-z0-9.-]*\.)?broadcast.skype\.com/
    ^https?://([A-Za-z0-9.-]*\.)?Lync\.com/
    ^https?://([A-Za-z0-9.-]*\.)?infra.lync\.com/
    ^https?://([A-Za-z0-9.-]*\.)?microsoftonline\.com/
    ^https?://([A-Za-z0-9.-]*\.)?aka.ms\.com/
    ^https?://([A-Za-z0-9.-]*\.)?api.skype\.com/
    ^https?://([A-Za-z0-9.-]*\.)?Graph.skype\.com/
    ^https?://([A-Za-z0-9.-]*\.)?pipe.skype\.com/
    ^https?://([A-Za-z0-9.-]*\.)?users.storage.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?quicktips.skypeforbusiness\.com/
    ^https?://([A-Za-z0-9.-]*\.)?skypemaprdsitus.trafficmanager\.net/
    ^https?://([A-Za-z0-9.-]*\.)?tasks.office\.com/
    ^https?://([A-Za-z0-9.-]*\.)?cus-000.tasks.osi.office\.net/
    ^https?://([A-Za-z0-9.-]*\.)?ea-000.tasks.osi.office\.net/
    ^https?://([A-Za-z0-9.-]*\.)?eus-zzz.tasks.osi.office\.net/
    ^https?://([A-Za-z0-9.-]*\.)?neu-000.tasks.osi.office\.net/
    ^https?://([A-Za-z0-9.-]*\.)?sea-000.tasks.osi.office\.net/
    ^https?://([A-Za-z0-9.-]*\.)?weu-000.tasks.osi.office\.net/
    ^https?://([A-Za-z0-9.-]*\.)?wus-000.tasks.osi.office\.net/
    ^https?://([A-Za-z0-9.-]*\.)?www.outlook\.com/
    ^https?://([A-Za-z0-9.-]*\.)?controls.office\.com/
    ^https?://([A-Za-z0-9.-]*\.)?ajax.aspnetcdn\.com/
    ^https?://([A-Za-z0-9.-]*\.)?prod.msocdn\.com/
    ^https?://([A-Za-z0-9.-]*\.)?clientlog.portal.office\.com/
    ^https?://([A-Za-z0-9.-]*\.)?activation.sls.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?odc.officeapps.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?ols.officeapps.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?office15client.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?officeclient.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?ocsredir.officeapps.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?r.office.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?officeredir.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?officepreviewredir.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?ocws.officeapps.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?officecdn.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?Odc.officeapps.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?ocsa.officeapps.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?insertmedia.bing.office\.net/
    ^https?://([A-Za-z0-9.-]*\.)?go.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?officecdn.microsoft.com.edgesuite\.net/
    ^https?://([A-Za-z0-9.-]*\.)?officecdn.microsoft.com.edgekey\.net/
    ^https?://([A-Za-z0-9.-]*\.)?cdn.onenote\.net/
    ^https?://([A-Za-z0-9.-]*\.)?www.onenote\.com/
    ^https?://([A-Za-z0-9.-]*\.)?officeapps.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?cdn.office\.net/
    ^https?://([A-Za-z0-9.-]*\.)?assets-yammer\.com/
    ^https?://([A-Za-z0-9.-]*\.)?ajax.googleapis\.com/
    ^https?://([A-Za-z0-9.-]*\.)?cloudfront\.net/
    ^https?://([A-Za-z0-9.-]*\.)?yammer\.com/
    ^https?://([A-Za-z0-9.-]*\.)?yammerusercontent\.com/
    ^https?://([A-Za-z0-9.-]*\.)?outlook\.com/
    ^https?://([A-Za-z0-9.-]*\.)?hybridconfiguration.azurewebsites\.net/
    ^https?://([A-Za-z0-9.-]*\.)?outlook.office\.com/
    ^https?://([A-Za-z0-9.-]*\.)?mshrcstorageprod.blob.core.windows\.net/
    ^https?://([A-Za-z0-9.-]*\.)?delve.office\.com/
    ^https?://([A-Za-z0-9.-]*\.)?domains.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?r1.res.office365\.com/
    ^https?://([A-Za-z0-9.-]*\.)?r3.res.office365\.com/
    ^https?://([A-Za-z0-9.-]*\.)?r4.res.office365\.com/
    ^https?://([A-Za-z0-9.-]*\.)?smtp.office365\.com/
    ^https?://([A-Za-z0-9.-]*\.)?adhybridhealth.azure\.com/
    ^https?://([A-Za-z0-9.-]*\.)?blob.core.windows\.net/
    ^https?://([A-Za-z0-9.-]*\.)?microsoftonline-p\.com/
    ^https?://([A-Za-z0-9.-]*\.)?microsoftonline-p\.net/
    ^https?://([A-Za-z0-9.-]*\.)?msecnd\.net/
    ^https?://([A-Za-z0-9.-]*\.)?queue.core.windows\.net/
    ^https?://([A-Za-z0-9.-]*\.)?servicebus.windows\.net/
    ^https?://([A-Za-z0-9.-]*\.)?table.core.windows\.net/
    ^https?://([A-Za-z0-9.-]*\.)?windows\.net/
    ^https?://([A-Za-z0-9.-]*\.)?accountservices.Microsoftonline-m\.com/
    ^https?://([A-Za-z0-9.-]*\.)?accountservices.Microsoftonline-p\.net/
    ^https?://([A-Za-z0-9.-]*\.)?account.activedirectory.windowsazure\.com/
    ^https?://([A-Za-z0-9.-]*\.)?adminwebservice.microsoftonline\.com/
    ^https?://([A-Za-z0-9.-]*\.)?Api.login.microsoftonline\.com/
    ^https?://([A-Za-z0-9.-]*\.)?clientconfig.microsoftonline-p\.net/
    ^https?://([A-Za-z0-9.-]*\.)?Consent.microsoftonline\.com/
    ^https?://([A-Za-z0-9.-]*\.)?enterpriseregistration.windows\.net/
    ^https?://([A-Za-z0-9.-]*\.)?hip.microsoftonline-p\.net/
    ^https?://([A-Za-z0-9.-]*\.)?Hipservice.microsoftonline\.com/
    ^https?://([A-Za-z0-9.-]*\.)?Idsignup.microsoftonline\.com/
    ^https?://([A-Za-z0-9.-]*\.)?Login.microsoftonline\.com/
    ^https?://([A-Za-z0-9.-]*\.)?Loginex.microsoftonline\.com/
    ^https?://([A-Za-z0-9.-]*\.)?login.microsoftonline-p\.com/
    ^https?://([A-Za-z0-9.-]*\.)?login.windows\.net/
    ^https?://([A-Za-z0-9.-]*\.)?management.azure\.com/
    ^https?://([A-Za-z0-9.-]*\.)?mscrl.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?msm.microsoftonline\.com/
    ^https?://([A-Za-z0-9.-]*\.)?nexus.microsoftonline-p\.com/
    ^https?://([A-Za-z0-9.-]*\.)?policykeyservice.dc.ad.msft\.net/
    ^https?://([A-Za-z0-9.-]*\.)?provisioningapi.microsoftonline\.com/
    ^https?://([A-Za-z0-9.-]*\.)?secure.aadcdn.microsoftonline-p\.com/
    ^https?://([A-Za-z0-9.-]*\.)?Stamp2.login.microsoftonline\.com/
    ^https?://([A-Za-z0-9.-]*\.)?sharepoint\.com/
    ^https?://([A-Za-z0-9.-]*\.)?sharepointonline\.com/
    ^https?://([A-Za-z0-9.-]*\.)?cdn.sharepointonline\.com/
    ^https?://([A-Za-z0-9.-]*\.)?click.email.microsoftonline\.com/
    ^https?://([A-Za-z0-9.-]*\.)?login.microsoftonline\.com/
    ^https?://([A-Za-z0-9.-]*\.)?Mobile.pipe.aria.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?nexus.officeapps.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?Oneclient.sfx.ms\.com/
    ^https?://([A-Za-z0-9.-]*\.)?spoprod-a.akamaihd\.net/
    ^https?://([A-Za-z0-9.-]*\.)?static.sharepointonline\.com/
    ^https?://([A-Za-z0-9.-]*\.)?ssw.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?storage.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?watson.telemetry.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?wns.windows\.com/
    ^https?://([A-Za-z0-9.-]*\.)?testconnectivity.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?client.hip.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?wu.client.hip.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?support.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?eus-www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?eus-000.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?eus-001.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?eus-002.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?eus-003.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?eus-004.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?eus-005.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?eus-006.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?eus-007.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?eus-008.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?eus-009.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?eus-00a.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?eus-00b.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?eus-00c.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?eus-00d.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?eus-00e.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?wus-www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?wus-000.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?wus-001.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?wus-002.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?wus-003.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?wus-004.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?wus-005.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?wus-006.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?wus-007.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?wus-008.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?wus-009.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?wus-00a.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?wus-00b.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?wus-00c.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?wus-00d.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?wus-00e.www.sway\.com/
    ^https?://([A-Za-z0-9.-]*\.)?eus-www.sway-cdn\.com/
    ^https?://([A-Za-z0-9.-]*\.)?wus-www.sway-cdn\.com/
    ^https?://([A-Za-z0-9.-]*\.)?eus-www.sway-extensions\.com/
    ^https?://([A-Za-z0-9.-]*\.)?wus-www.sway-extensions\.com/
    ^https?://([A-Za-z0-9.-]*\.)?c.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?c1.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?www.google-analytics\.com/
    ^https?://([A-Za-z0-9.-]*\.)?keydelivery.mediaservices.windows\.net/
    ^https?://([A-Za-z0-9.-]*\.)?streaming.mediaservices.windows\.net/
    ^https?://([A-Za-z0-9.-]*\.)?r3.res.outlook\.com/
    ^https?://([A-Za-z0-9.-]*\.)?odcsm.officeapps.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?my.sharepoint\.com/
    ^https?://([A-Za-z0-9.-]*\.)?ms.tific\.com/
    ^https?://([A-Za-z0-9.-]*\.)?roaming.officeapps.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?o15.officeredir.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?office.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?officeimg.vo.msecnd\.net/
    ^https?://([A-Za-z0-9.-]*\.)?m.webtrends\.com/
    ^https?://([A-Za-z0-9.-]*\.)?d.docs.live\.net/
    ^https?://([A-Za-z0-9.-]*\.)?login.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?auth.gfx.ms\.com/
    ^https?://([A-Za-z0-9.-]*\.)?wer.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?appex.bing\.com/
    ^https?://([A-Za-z0-9.-]*\.)?appex-rf.msn\.com/
    ^https?://([A-Za-z0-9.-]*\.)?appexsin.stb.s-msn\.com/
    ^https?://([A-Za-z0-9.-]*\.)?directory.services.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?docs.live\.net/
    ^https?://([A-Za-z0-9.-]*\.)?sqm.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?p100-sandbox.itunes.apple\.com/
    ^https?://([A-Za-z0-9.-]*\.)?signup.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?view.atdmt\.com/
    ^https?://([A-Za-z0-9.-]*\.)?dc2.client.hip.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?c.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?account.live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?c.bing\.com/
    ^https?://([A-Za-z0-9.-]*\.)?partnerservices.getmicrosoftkey\.com/
    ^https?://([A-Za-z0-9.-]*\.)?cl2.apple\.com/
    ^https?://([A-Za-z0-9.-]*\.)?sas.office.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?foodanddrink.services.appex.bing\.com/
    ^https?://([A-Za-z0-9.-]*\.)?en-US.appex-rf.msn\.com/
    ^https?://([A-Za-z0-9.-]*\.)?weather.tile.appex.bing\.com/
    ^https?://([A-Za-z0-9.-]*\.)?autodiscover-s.outlook\.com/
    ^https?://([A-Za-z0-9.-]*\.)?eildon.mail.onmicrosoft\.com/

Reply
  • Hi Trent,

    I agree that there must be an easier way. In the end I had to manually input a lot of IP addresses from the MS Office 365 support article and create firewall rules to allow these blocks of IP address to communicate with the exchange box and for the internal network to communicate back.

    https://support.office.com/en-gb/article/Office-365-URLs-and-IP-address-ranges-8548a211-3fe7-47cb-abb1-355ea5aa88a2?ui=en-US&rs=en-GB&ad=GB

    Hope this helps here is an export of the URL filtering I am using for MS Office 365/Azure under web protection:

    ^https?://([A-Za-z0-9.-]*\.)?azurerms\.com/
    ^https?://([A-Za-z0-9.-]*\.)?cloudapp\.net/
    ^https?://([A-Za-z0-9.-]*\.)?entrust\.net/
    ^https?://([A-Za-z0-9.-]*\.)?geotrust\.com/
    ^https?://([A-Za-z0-9.-]*\.)?glbdns.microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?live\.com/
    ^https?://([A-Za-z0-9.-]*\.)?microsoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?msedge\.net/
    ^https?://([A-Za-z0-9.-]*\.)?msocdn\.com/
    ^https?://([A-Za-z0-9.-]*\.)?office\.com/
    ^https?://([A-Za-z0-9.-]*\.)?office\.net/
    ^https?://([A-Za-z0-9.-]*\.)?office365\.com/
    ^https?://([A-Za-z0-9.-]*\.)?omniroot\.com/
    ^https?://([A-Za-z0-9.-]*\.)?onmicrosoft\.com/
    ^https?://([A-Za-z0-9.-]*\.)?Portal.cloudappsecurity\.com/
    ^https?://([A-Za-z0-9.-]*\.)?public-trust\.com/
    ^https?://([A-Za-z0-9.-]*\.)?symcb\.com/
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Children