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Win 7, "No Internet Access" when Web Filtering enabled, but Internet works fine

CraigAustin

The support portal won't take my serial # or I'd open a ticket with support. :(  SG135, current firmware.

Problem is as described.  With Web Filtering enabled, Transparent mode, my PC's have the yellow exclamation point in the network status icon and it says "No Internet Access".  However, everything works fine.  Web Filter is basically at the default settings besides me changing some filtered categories.  As soon as I turn off Web Filtering, the icon changes to normal after a few minutes.

According to this technote:

https://technet.microsoft.com/en-us/library/cc766017(v=ws.10).aspx

that "feature" checks a few things.  All workstations can connect to what this "feature" allegedly checks - http://www.msftncsi.com/ncsi.txt resolves and displays, a request for DNS name resolution of dns.msftncsi.com resolves properly, etc.  I have tried adding msftncsi.com as a trust site and so forth with no fix.

I've been telling my users to ignore it as it's just cosmetic but recently some Microsoft apps, namely Office 2016, checks the status of this "feature" and fails activation immediately without even trying.

Ideas?  I can't believe I'm the only one having this issue but I've done exhaustive searches over the past 8 months or so.



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    I have the same issue here.  We just deployed new XG firewalls and it is very random across the company and sometimes just restarting the PC will make it go away or restarting the associated service will sometimes fix it.  But it most cases, the "fix" is just short term.  So, I will review some of the ideas in this post, but you are not alone...  we never had this issue with our previous firewall setup (Cisco ASA).

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    I have the same issue here.  We just deployed new XG firewalls and it is very random across the company and sometimes just restarting the PC will make it go away or restarting the associated service will sometimes fix it.  But it most cases, the "fix" is just short term.  So, I will review some of the ideas in this post, but you are not alone...  we never had this issue with our previous firewall setup (Cisco ASA).

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