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PS4 Webfilter Help - Won't Download

Ch4rg3r

Hi all,

I'm having an issue with my PS4 and the Sophos UTM web filtering.

It wont let me download anything with web filtering turned on, but if I turn off web filtering it works.

Here is the web filter logs:

2015:12:23-08:42:21 sophosfw httpproxy[13992]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.28.115" dstip="23.7.18.117" user="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="6031" request="0xe2f2a000" url="gs-sec.ww.np.dl.playstation.net/" referer="" error="" authtime="0" dnstime="60696" cattime="272" avscantime="0" fullreqtime="308378" device="0" auth="0" ua="" exceptions=""
2015:12:23-08:42:22 sophosfw httpproxy[13992]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="192.168.28.115" dstip="117.121.253.254" user="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="891" request="0xe3a42800" url="tmdb.np.dl.playstation.net/.../CUSA01483_00.json" referer="" error="" authtime="0" dnstime="98" cattime="256" avscantime="3562" fullreqtime="139059" device="0" auth="0" ua="PS4TitleMetadata/1.00 libhttp/3.11 (PlayStation 4)" exceptions="" content-type="text/plain"
2015:12:23-08:42:22 sophosfw httpproxy[13992]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.28.115" dstip="23.7.18.117" user="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="5978" request="0xa04d800" url="gs-sec.ww.np.dl.playstation.net/" referer="" error="" authtime="0" dnstime="4" cattime="250" avscantime="0" fullreqtime="233102" device="0" auth="0" ua="" exceptions=""
2015:12:23-08:42:22 sophosfw httpproxy[13992]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="192.168.28.115" dstip="117.121.253.254" user="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="891" request="0xe2e9b800" url="tmdb.np.dl.playstation.net/.../CUSA01483_00.json" referer="" error="" authtime="0" dnstime="121" cattime="314" avscantime="3503" fullreqtime="137392" device="0" auth="0" ua="PS4TitleMetadata/1.00 libhttp/3.11 (PlayStation 4)" exceptions="" content-type="text/plain"
2015:12:23-08:42:23 sophosfw httpproxy[13992]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="192.168.28.115" dstip="117.121.253.254" user="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="440" request="0xe3998800" url="gs2.ww.prod.dl.playstation.net/.../EP9000-CUSA01483_00-VALKENTGUNSUP001-A0203-V0100.json" referer="" error="" authtime="0" dnstime="113" cattime="417" avscantime="3521" fullreqtime="117118" device="0" auth="0" ua="libhttp/3.11 (PlayStation 4)" exceptions="" content-type="text/plain"
2015:12:23-08:42:23 sophosfw httpproxy[13992]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="192.168.28.115" dstip="117.121.253.254" user="" ad_domain="" statuscode="302" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="0" request="0xe2ebf800" url="gs2.ww.prod.dl.playstation.net/.../EP9000-CUSA01483_00-VALKENTGUNSUP001-A0203-V0100.pkg referer="" error="" authtime="0" dnstime="111" cattime="404" avscantime="0" fullreqtime="122049" device="0" auth="0" ua="libhttp/3.11 (PlayStation 4)" exceptions=""
2015:12:23-08:42:23 sophosfw httpproxy[13992]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="192.168.28.115" dstip="117.121.253.153" user="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="102056" request="0xe399a800" url="ic.0e02bf8c.043eef.gs2.sonycoment.loris-e.llnwd.net/.../EP9000-CUSA01483_00-VALKENTGUNSUP001-A0203-V0100.pkg referer="" error="" authtime="0" dnstime="111" cattime="402" avscantime="0" fullreqtime="434564" device="0" auth="0" ua="libhttp/3.11 (PlayStation 4)" exceptions="" category="178" reputation="neutral" categoryname="Internet Services" content-type="application/octet-stream"
2015:12:23-08:42:23 sophosfw httpproxy[13992]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="192.168.28.115" dstip="117.121.253.254" user="" ad_domain="" statuscode="302" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="0" request="0xe399b800" url="gs2.ww.prod.dl.playstation.net/.../EP9000-CUSA01483_00-VALKENTGUNSUP001-A0203-V0100.pkg referer="" error="" authtime="0" dnstime="110" cattime="403" avscantime="0" fullreqtime="119059" device="0" auth="0" ua="libhttp/3.11 (PlayStation 4)" exceptions=""
2015:12:23-08:42:30 sophosfw httpproxy[13992]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="192.168.28.115" dstip="117.121.253.153" user="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="7918584" request="0xe2ebe800" url="ic.0e02bf8c.043eef.gs2.sonycoment.loris-e.llnwd.net/.../EP9000-CUSA01483_00-VALKENTGUNSUP001-A0203-V0100.pkg referer="" error="" authtime="0" dnstime="109" cattime="404" avscantime="0" fullreqtime="6855488" device="0" auth="0" ua="libhttp/3.11 (PlayStation 4)" exceptions="" category="178" reputation="neutral" categoryname="Internet Services" content-type="application/octet-stream"

I tried adding playstation.net, playstation.com and llnwd.net to the allowed sites but it doesn't work. I'm not a web filtering guru so if any can help that would be appreciated.

Cheers



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Parents

  • Thanks Tom.

    Yes it's in transparent mode. I was trying to avoid excluding entire devices in case my kids got on them.

    I'm now having the same problem with a new Samsung TV and the Netflix app on the TV.

    2015:12:30-17:22:00 sophosfw httpproxy[31148]: Integrated HTTP-Proxy (c) 2007-2015 Sophos Ltd, Release 258.g3645241.rb1
    2015:12:30-17:22:03 sophosfw httpproxy[31148]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.28.181" dstip="54.72.224.192" user="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="2978" request="0xe507000" url="lcprd1.samsungcloudsolution.net/" referer="" error="" authtime="0" dnstime="59729" cattime="232" avscantime="0" fullreqtime="1838236" device="0" auth="0" ua="" exceptions="" category="9998" reputation="unverified" categoryname="Uncategorized"
    2015:12:30-17:22:05 sophosfw httpproxy[31148]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="192.168.28.181" dstip="203.33.255.37" user="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="1106687" request="0x1168a800" url="203.33.255.37/ referer="" error="" authtime="0" dnstime="125" cattime="1563" avscantime="0" fullreqtime="2589828" device="0" auth="0" ua="" exceptions="" category="9998" reputation="unverified" categoryname="Uncategorized" content-type="application/octet-stream"
    2015:12:30-17:22:07 sophosfw httpproxy[31148]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="POST" srcip="192.168.28.181" dstip="54.214.29.183" user="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="2280" request="0xe3e2f000" url="api-global.netflix.com/.../resume" referer="secure.netflix.com/.../darwinpointer.js error="" authtime="0" dnstime="69321" cattime="186" avscantime="13298" fullreqtime="2268449" device="0" auth="0" ua="Gibbon/2014.1.5/2014.1.5: Netflix/2014.1.5 (DEVTYPE=SSTV-HKM2-; CERTVER=2)" exceptions="" reputation="trusted" category="112" reputation="trusted" categoryname="Entertainment" content-type="text/plain"
    2015:12:30-17:22:19 sophosfw httpproxy[31148]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="POST" srcip="192.168.28.181" dstip="54.214.29.183" user="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="0" request="0xc535000" url="api-global.netflix.com/.../resume" referer="secure.netflix.com/.../darwinpointer.js error="" authtime="0" dnstime="76243" cattime="166" avscantime="10010" fullreqtime="18305896" device="0" auth="0" ua="Gibbon/2014.1.5/2014.1.5: Netflix/2014.1.5 (DEVTYPE=SSTV-HKM2-; CERTVER=2)" exceptions="" reputation="trusted" category="112" reputation="trusted" categoryname="Entertainment" content-type="text/plain"
    2015:12:30-17:22:19 sophosfw httpproxy[31148]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="POST" srcip="192.168.28.181" dstip="54.214.29.183" user="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="2278" request="0xc57f000" url="api-global.netflix.com/.../stop" referer="secure.netflix.com/.../darwinpointer.js error="" authtime="0" dnstime="66488" cattime="421" avscantime="7307" fullreqtime="13213242" device="0" auth="0" ua="Gibbon/2014.1.5/2014.1.5: Netflix/2014.1.5 (DEVTYPE=SSTV-HKM2-; CERTVER=2)" exceptions="" reputation="trusted" category="112" reputation="trusted" categoryname="Entertainment" content-type="text/plain"
    2015:12:30-17:22:19 sophosfw httpproxy[31148]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="POST" srcip="192.168.28.181" dstip="54.214.29.183" user="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="2282" request="0xc536800" url="api-global.netflix.com/.../logblob" referer="secure.netflix.com/.../darwinpointer.js error="" authtime="0" dnstime="64051" cattime="430" avscantime="7955" fullreqtime="14146212" device="0" auth="0" ua="Gibbon/2014.1.5/2014.1.5: Netflix/2014.1.5 (DEVTYPE=SSTV-HKM2-; CERTVER=2)" exceptions="" reputation="trusted" category="112" reputation="trusted" categoryname="Entertainment" content-type="text/plain"
    2015:12:30-17:22:20 sophosfw httpproxy[31148]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="POST" srcip="192.168.28.181" dstip="54.214.29.183" user="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="2367" request="0xc536800" url="api-global.netflix.com/.../releaseLicense" referer="secure.netflix.com/.../darwinpointer.js error="" authtime="0" dnstime="0" cattime="260" avscantime="8351" fullreqtime="578152" device="0" auth="0" ua="Gibbon/2014.1.5/2014.1.5: Netflix/2014.1.5 (DEVTYPE=SSTV-HKM2-; CERTVER=2)" exceptions="" reputation="trusted" category="112" reputation="trusted" categoryname="Entertainment" content-type="text/plain"

    The web filter is blocking it because if I turn webfiltering off Netflix works. I've added netflix.com and samsungcloudsolution.net including sub domains in the whitelist.

    Anyone know a solution to this?

Reply

  • Thanks Tom.

    Yes it's in transparent mode. I was trying to avoid excluding entire devices in case my kids got on them.

    I'm now having the same problem with a new Samsung TV and the Netflix app on the TV.

    2015:12:30-17:22:00 sophosfw httpproxy[31148]: Integrated HTTP-Proxy (c) 2007-2015 Sophos Ltd, Release 258.g3645241.rb1
    2015:12:30-17:22:03 sophosfw httpproxy[31148]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.28.181" dstip="54.72.224.192" user="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="2978" request="0xe507000" url="lcprd1.samsungcloudsolution.net/" referer="" error="" authtime="0" dnstime="59729" cattime="232" avscantime="0" fullreqtime="1838236" device="0" auth="0" ua="" exceptions="" category="9998" reputation="unverified" categoryname="Uncategorized"
    2015:12:30-17:22:05 sophosfw httpproxy[31148]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="192.168.28.181" dstip="203.33.255.37" user="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="1106687" request="0x1168a800" url="203.33.255.37/ referer="" error="" authtime="0" dnstime="125" cattime="1563" avscantime="0" fullreqtime="2589828" device="0" auth="0" ua="" exceptions="" category="9998" reputation="unverified" categoryname="Uncategorized" content-type="application/octet-stream"
    2015:12:30-17:22:07 sophosfw httpproxy[31148]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="POST" srcip="192.168.28.181" dstip="54.214.29.183" user="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="2280" request="0xe3e2f000" url="api-global.netflix.com/.../resume" referer="secure.netflix.com/.../darwinpointer.js error="" authtime="0" dnstime="69321" cattime="186" avscantime="13298" fullreqtime="2268449" device="0" auth="0" ua="Gibbon/2014.1.5/2014.1.5: Netflix/2014.1.5 (DEVTYPE=SSTV-HKM2-; CERTVER=2)" exceptions="" reputation="trusted" category="112" reputation="trusted" categoryname="Entertainment" content-type="text/plain"
    2015:12:30-17:22:19 sophosfw httpproxy[31148]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="POST" srcip="192.168.28.181" dstip="54.214.29.183" user="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="0" request="0xc535000" url="api-global.netflix.com/.../resume" referer="secure.netflix.com/.../darwinpointer.js error="" authtime="0" dnstime="76243" cattime="166" avscantime="10010" fullreqtime="18305896" device="0" auth="0" ua="Gibbon/2014.1.5/2014.1.5: Netflix/2014.1.5 (DEVTYPE=SSTV-HKM2-; CERTVER=2)" exceptions="" reputation="trusted" category="112" reputation="trusted" categoryname="Entertainment" content-type="text/plain"
    2015:12:30-17:22:19 sophosfw httpproxy[31148]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="POST" srcip="192.168.28.181" dstip="54.214.29.183" user="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="2278" request="0xc57f000" url="api-global.netflix.com/.../stop" referer="secure.netflix.com/.../darwinpointer.js error="" authtime="0" dnstime="66488" cattime="421" avscantime="7307" fullreqtime="13213242" device="0" auth="0" ua="Gibbon/2014.1.5/2014.1.5: Netflix/2014.1.5 (DEVTYPE=SSTV-HKM2-; CERTVER=2)" exceptions="" reputation="trusted" category="112" reputation="trusted" categoryname="Entertainment" content-type="text/plain"
    2015:12:30-17:22:19 sophosfw httpproxy[31148]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="POST" srcip="192.168.28.181" dstip="54.214.29.183" user="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="2282" request="0xc536800" url="api-global.netflix.com/.../logblob" referer="secure.netflix.com/.../darwinpointer.js error="" authtime="0" dnstime="64051" cattime="430" avscantime="7955" fullreqtime="14146212" device="0" auth="0" ua="Gibbon/2014.1.5/2014.1.5: Netflix/2014.1.5 (DEVTYPE=SSTV-HKM2-; CERTVER=2)" exceptions="" reputation="trusted" category="112" reputation="trusted" categoryname="Entertainment" content-type="text/plain"
    2015:12:30-17:22:20 sophosfw httpproxy[31148]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="POST" srcip="192.168.28.181" dstip="54.214.29.183" user="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="2367" request="0xc536800" url="api-global.netflix.com/.../releaseLicense" referer="secure.netflix.com/.../darwinpointer.js error="" authtime="0" dnstime="0" cattime="260" avscantime="8351" fullreqtime="578152" device="0" auth="0" ua="Gibbon/2014.1.5/2014.1.5: Netflix/2014.1.5 (DEVTYPE=SSTV-HKM2-; CERTVER=2)" exceptions="" reputation="trusted" category="112" reputation="trusted" categoryname="Entertainment" content-type="text/plain"

    The web filter is blocking it because if I turn webfiltering off Netflix works. I've added netflix.com and samsungcloudsolution.net including sub domains in the whitelist.

    Anyone know a solution to this?

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