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Unblocking game or application traffic

nyc2mia
Hi, folks,

Sometime this week, Electronic Arts released a major update for Real Racing 3, but the game files are being blocked. We can play the game, save and restore online progress, and even see some intermittent download progress, but we can't complete the downloads for new/updated tracks or cars.

I can confirm that the problem is with my UTM configuration and not EA's CDN, because the moment I switch over to my wife's business SSID, downloads scream through. As soon as I switch back to my residential SSID, I get errors stating that the game files weren't downloaded. Speedtest shows very little latency and good bandwidth, and everything else seems to work fine, so I doubt it's the network.

I'm pretty sure I need to create some exceptions, but I don't know which [live] logs to look at, to determine what's being blocked and why. I did find a report that shows 20 GB was passed from eamobile.com, and 1 MB was blocked from the same site; however, I can't tell why it was blocked:



Please help! I've been searching for hours, and I can't find anything that shows how I can use all these wonderful tools to figure out how to make my son's game work on my network again.

Any and all suggestions will be welcomed!


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  • 0
    statuscode="502" might be solved by creating an Exception for Anti-Virus for^https?://0037-assets\.cloudcell\.com/.  If that doesn't solve your problem, then skip the Transparent Proxy for a DNS Group for 0037-assets.cloudcell.com.  Any luck?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • 0
    statuscode="502" might be solved by creating an Exception for Anti-Virus for^https?://0037-assets\.cloudcell\.com/.  If that doesn't solve your problem, then skip the Transparent Proxy for a DNS Group for 0037-assets.cloudcell.com.  Any luck?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Children
  • 0 in reply to BAlfson

    Hi, Bob,

    I had missed the last couple of postings - maybe they came in during the forum software transition??  Anyway, I'm glad I came across this now, because you were right on!  [Y]

    I created a few AV/Extension/URL/content/SLL exceptions (just to be safe), and the game assets started downloading.  Here's some of what it looks like I had to let through:

    Here are the exceptions I created:

    • ^https?://([A-Za-z0-9.-]*\.)?cloudcell\.com/
    • ^https?://([A-Za-z0-9.-]*\.)?ea\.com/
    • ^https?://([A-Za-z0-9.-]*\.)?tnt-ea\.com/
    • ^https?://([A-Za-z0-9.-]*\.)?eamobile\.com/
    • ^https?://([A-Za-z0-9.-]*\.)?cloudfront.net/

    Something tells me my expression syntax is wrong, but I'm happy, because the asset downloads did manage to complete.  The downloads weren't as fast as they are with web filtering disabled, but they did complete.  I'll look up the proper regex syntax, to see if correctly formatted exceptions help the download speeds.  [^o)]

    Regards,
    Edgar

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