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[INFO-141] Http proxy not running – restarted

One of my client is getting “[INFO-141] Http proxy not running – restarted” every now and then. There is no noticeable disruption of service, just e-mail notification to the administrators.
It was fresh installation on SG310 with 9.315-2 firmware version, and this is happening from the first production day, about a month ago.

Here are the entries from kernel logs related to this events (three of them, as an example):

1. 2015:09:15-16:27:42 utm kernel: [3028300.414514] traps:EpollWorker_15[14488] trap divide error ip:f74c5e32 sp:f4761e80 error:0 in libglib-2.0.so.0.2200.5[f749a000+c5000]
 
2. 2015:09:03-16:00:03 utm kernel: [1990718.189676] EpollWorker_21[9505]: segfault at 58070fac ip 00000000f7442e40 sp00000000f3ad8e80 error 4 in libglib-2.0.so.0.2200.5[f7417000+c5000]
 
3. 2015:08:24-11:01:52 utm kernel: [1109570.464565] traps:EpollWorker_19[6557] trap divide error ip:f742fe32 sp:f3ec7e80 error:0 in libglib-2.0.so.0.2200.5[f7404000+c5000]

Example of one of the events from selfmon log:

2015:09:03-16:00:10 websec-2 selfmonng[4589]: I check Failed increment httpproxy_running counter 1 - 3
2015:09:03-16:00:15 websec-2 selfmonng[4589]: I check Failed increment httpproxy_running counter 2 - 3
2015:09:03-16:00:20 websec-2 selfmonng[4589]: W check Failed increment httpproxy_running counter 3 - 3
2015:09:03-16:00:20 websec-2 selfmonng[4589]: [INFO-141] Http proxy not running - restarted
2015:09:03-16:00:20 websec-2 selfmonng[4589]: W NOTIFYEVENT Name=httpproxy_running Level=INFO Id=141 sent
2015:09:03-16:00:20 websec-2 selfmonng[4589]: W triggerAction: 'cmd'
2015:09:03-16:00:20 websec-2 selfmonng[4589]: W actionCmd(+):
'/var/mdw/scripts/httpproxy restart'
2015:09:03-16:00:22 websec-2 selfmonng[4589]: W child returned status:
exit='0' signal='0'


Support ticket already submitted, any advice from the forum ?


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  • We have started getting this problem since updating to 9.403-4 from 9.3x.

    We have an open ticket but no solution has been presented. It has been suggested to disable application control to reduce the outages. I too experience that not every HTTP restart appears to interrupt browsing. However we sustain 20min+ outages yesterday.

  • Sophos has acknowledged that it's a bug. See below:

    "Hello Enver,

    We've been able to confirm that there is a bug related to the alert that you are encountering.
    Our global escalation team is currently working on this bug. We will keep you posted once this has been resolved.

    Thank You."

Reply
  • Sophos has acknowledged that it's a bug. See below:

    "Hello Enver,

    We've been able to confirm that there is a bug related to the alert that you are encountering.
    Our global escalation team is currently working on this bug. We will keep you posted once this has been resolved.

    Thank You."

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