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website http://www.oving.nl very slow / not working

We have one website which is loading very slow (about a minute to get on startpage).

If I go to Bedrijfsgegevens van Renaultdealer OVING Zwolle, Hattem, Raalte en Emmeloord. I receive this message: Timeout while reading response from Server. I tried to extend the timeout from the default of 60 to 180, but without succes. I've created a exeption mathing these URLs: ^https?://([A-Za-z0-9.-]*\.)?oving.nl and checked everything, without succes.

I tried to bypass the proxy by adding oving.nl DNS host under Misc-->Transparent mode skiplist but that didn't help either.

What can I do more? Is this website slow behind your UTM's as well?

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0 Scott_Klassen over 9 years ago
Please show a line from the full (not live) Web Filtering log showing a request to oving.nl.

oving.nl and
www.oving.nl
resolve to different addresses. Try adding
www.oving.nl
to the transparent proxy destination skiplist.
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0 BAlfson over 9 years ago

I get no timeouts, but there are a lot of URLs on that page, so you probably would need to post all of the relevant lines for us to be able to help you pick out the underlying issue. Scott's answer is the right one though, so there's no point in spending more time on this issue just to come up with his answer again!

Cheers - Bob

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0 vwijhe over 9 years ago

This are all the lines including oving.nl in the address.

2015:07:20-10:12:11 sophosfirewall-1 httpproxy[7766]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.16.8.228" dstip="74.125.136.97" user="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaConfiNetwo2 (VanWijheAdmin)" filteraction="REF_HttCffVanwijhead (VanWijheAdmin)" size="35" request="0xcb1a4800" url="ssl.google-analytics.com/.../__utm.gif
2015:07:20-10:12:59 sophosfirewall-1 httpproxy[7766]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.16.8.228" dstip="80.73.128.90" user="" ad_domain="" statuscode="304" cached="0" profile="REF_HttProContaConfiNetwo2 (VanWijheAdmin)" filteraction="REF_HttCffVanwijhead (VanWijheAdmin)" size="0" request="0xb872000" url="www.oving.nl/.../537.36" exceptions="av,auth,content,url,ssl,certcheck,certdate,mime,cache,fileextension,size"
2015:07:20-10:12:59 sophosfirewall-1 httpproxy[7766]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.16.8.228" dstip="80.73.128.90" user="" ad_domain="" statuscode="304" cached="0" profile="REF_HttProContaConfiNetwo2 (VanWijheAdmin)" filteraction="REF_HttCffVanwijhead (VanWijheAdmin)" size="0" request="0xcb662800" url="www.oving.nl/.../537.36" exceptions="av,auth,content,url,ssl,certcheck,certdate,mime,cache,fileextension,size"
2015:07:20-10:12:59 sophosfirewall-1 httpproxy[7766]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.16.8.228" dstip="80.73.128.90" user="" ad_domain="" statuscode="304" cached="0" profile="REF_HttProContaConfiNetwo2 (VanWijheAdmin)" filteraction="REF_HttCffVanwijhead (VanWijheAdmin)" size="0" request="0xd42cb000" url="www.oving.nl/.../537.36" exceptions="av,auth,content,url,ssl,certcheck,certdate,mime,cache,fileextension,size"
2015:07:20-10:12:59 sophosfirewall-1 httpproxy[7766]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.16.8.228" dstip="80.73.128.90" user="" ad_domain="" statuscode="304" cached="0" profile="REF_HttProContaConfiNetwo2 (VanWijheAdmin)" filteraction="REF_HttCffVanwijhead (VanWijheAdmin)" size="0" request="0xd85db000" url="www.oving.nl/.../537.36" exceptions="av,auth,content,url,ssl,certcheck,certdate,mime,cache,fileextension,size"
2015:07:20-10:12:59 sophosfirewall-1 httpproxy[7766]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.16.8.228" dstip="80.73.128.90" user="" ad_domain="" statuscode="304" cached="0" profile="REF_HttProContaConfiNetwo2 (VanWijheAdmin)" filteraction="REF_HttCffVanwijhead (VanWijheAdmin)" size="0" request="0xd42cb000" url="www.oving.nl/.../537.36" exceptions="av,auth,content,url,ssl,certcheck,certdate,mime,cache,fileextension,size"
2015:07:20-10:12:59 sophosfirewall-1 httpproxy[7766]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.16.8.228" dstip="80.73.128.90" user="" ad_domain="" statuscode="304" cached="0" profile="REF_HttProContaConfiNetwo2 (VanWijheAdmin)" filteraction="REF_HttCffVanwijhead (VanWijheAdmin)" size="0" request="0xd42cb000" url="www.oving.nl/.../537.36" exceptions="av,auth,content,url,ssl,certcheck,certdate,mime,cache,fileextension,size"
2015:07:20-10:12:59 sophosfirewall-1 httpproxy[7766]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.16.8.228" dstip="80.73.128.90" user="" ad_domain="" statuscode="304" cached="0" profile="REF_HttProContaConfiNetwo2 (VanWijheAdmin)" filteraction="REF_HttCffVanwijhead (VanWijheAdmin)" size="0" request="0xd42cb000" url="www.oving.nl/.../537.36" exceptions="av,auth,content,url,ssl,certcheck,certdate,mime,cache,fileextension,size"
2015:07:20-10:12:59 sophosfirewall-1 httpproxy[7766]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.16.8.228" dstip="80.73.128.90" user="" ad_domain="" statuscode="304" cached="0" profile="REF_HttProContaConfiNetwo2 (VanWijheAdmin)" filteraction="REF_HttCffVanwijhead (VanWijheAdmin)" size="0" request="0xd42cb000" url="www.oving.nl/.../537.36" exceptions="av,auth,content,url,ssl,certcheck,certdate,mime,cache,fileextension,size"
2015:07:20-10:12:59 sophosfirewall-1 httpproxy[7766]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.16.8.228" dstip="80.73.128.90" user="" ad_domain="" statuscode="304" cached="0" profile="REF_HttProContaConfiNetwo2 (VanWijheAdmin)" filteraction="REF_HttCffVanwijhead (VanWijheAdmin)" size="0" request="0xd42cb000" url="www.oving.nl/.../537.36" exceptions="av,auth,content,url,ssl,certcheck,certdate,mime,cache,fileextension,size"
2015:07:20-10:12:59 sophosfirewall-1 httpproxy[7766]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.16.8.228" dstip="74.125.136.156" user="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaConfiNetwo2 (VanWijheAdmin)" filteraction="REF_HttCffVanwijhead (VanWijheAdmin)" size="4141" request="0xd6420800" url="www.googleadservices.com/.../javascript" application="googads" app-id="815"
2015:07:20-10:12:59 sophosfirewall-1 httpproxy[7766]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.16.8.228" dstip="82.94.237.21" user="" ad_domain="" statuscode="304" cached="0" profile="REF_HttProContaConfiNetwo2 (VanWijheAdmin)" filteraction="REF_HttCffVanwijhead (VanWijheAdmin)" size="0" request="0xda6e0000" url="mobielewebsite.inmotiv.nl/.../537.36" exceptions="" country="Netherlands" category="9998" reputation="unverified" categoryname="Uncategorized"
2015:07:20-10:12:59 sophosfirewall-1 httpproxy[7766]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.16.8.228" dstip="80.73.128.90" user="" ad_domain="" statuscode="304" cached="0" profile="REF_HttProContaConfiNetwo2 (VanWijheAdmin)" filteraction="REF_HttCffVanwijhead (VanWijheAdmin)" size="0" request="0xd42cb000" url="www.oving.nl/.../537.36" exceptions="av,auth,content,url,ssl,certcheck,certdate,mime,cache,fileextension,size"
2015:07:20-10:12:59 sophosfirewall-1 httpproxy[7766]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.16.8.228" dstip="80.73.128.90" user="" ad_domain="" statuscode="304" cached="0" profile="REF_HttProContaConfiNetwo2 (VanWijheAdmin)" filteraction="REF_HttCffVanwijhead (VanWijheAdmin)" size="0" request="0xd42cb000" url="www.oving.nl/.../537.36" exceptions="av,auth,content,url,ssl,certcheck,certdate,mime,cache,fileextension,size"
2015:07:20-10:12:59 sophosfirewall-1 httpproxy[7766]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.16.8.228" dstip="80.73.128.90" user="" ad_domain="" statuscode="304" cached="0" profile="REF_HttProContaConfiNetwo2 (VanWijheAdmin)" filteraction="REF_HttCffVanwijhead (VanWijheAdmin)" size="0" request="0xd42cb000" url="www.oving.nl/.../537.36" exceptions="av,auth,content,url,ssl,certcheck,certdate,mime,cache,fileextension,size"
2015:07:20-10:13:41 sophosfirewall-1 httpproxy[7766]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.16.8.228" dstip="80.73.128.90" user="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaConfiNetwo2 (VanWijheAdmin)" filteraction="REF_HttCffVanwijhead (VanWijheAdmin)" size="21289" request="0xd42cb000" url="www.oving.nl/.../537.36" exceptions="av,auth,content,url,ssl,certcheck,certdate,mime,cache,fileextension,size"
2015:07:20-10:13:59 sophosfirewall-1 httpproxy[7766]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="172.16.8.228" dstip="80.73.128.90" user="" ad_domain="" statuscode="504" cached="0" profile="REF_HttProContaConfiNetwo2 (VanWijheAdmin)" filteraction="REF_HttCffVanwijhead (VanWijheAdmin)" size="0" request="0xb872000" url="www.oving.nl/.../537.36" exceptions="av,auth,content,url,ssl,certcheck,certdate,mime,cache,fileextension,size"
2015:07:20-10:15:15 sophosfirewall-1 httpproxy[7766]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.16.8.228" dstip="82.94.237.21" user="" ad_domain="" statuscode="304" cached="0" profile="REF_HttProContaConfiNetwo2 (VanWijheAdmin)" filteraction="REF_HttCffVanwijhead (VanWijheAdmin)" size="0" request="0xd42c8800" url="mobielewebsite.inmotiv.nl/.../537.36" exceptions="" country="Netherlands" category="9998" reputation="unverified" categoryname="Uncategorized"
2015:07:20-10:29:59 sophosfirewall-1 httpproxy[7766]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.16.8.228" dstip="82.94.237.21" user="" ad_domain="" statuscode="304" cached="0" profile="REF_HttProContaConfiNetwo2 (VanWijheAdmin)" filteraction="REF_HttCffVanwijhead (VanWijheAdmin)" size="0" request="0xd9fbc000" url="mobielewebsite.inmotiv.nl/.../537.36" exceptions="" country="Netherlands" category="9998" reputation="unverified" categoryname="Uncategorized"
2015:07:20-10:45:40 sophosfirewall-1 httpproxy[7766]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.16.8.228" dstip="82.94.237.21" user="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaConfiNetwo2 (VanWijheAdmin)" filteraction="REF_HttCffVanwijhead (VanWijheAdmin)" size="0" request="0xe5201800" url="mobielewebsite.inmotiv.nl/.../7.0; rv:11.0) like Gecko" exceptions="" country="Netherlands" category="9998" reputation="unverified" categoryname="Uncategorized"

I thought I got something because one line is blocked, but after white listing the rule nothing changes. The error behind is Timeout while reading response from Server so that might be an explanation?

To exclude the web filtering and proxy I've added my local ip to the transparent mode source host list, but that resolving the issue neither.
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0 FrankBarmentlo over 9 years ago

"The error behind is Timeout while reading response from Server so that might be an explanation?"

This to me sounds like an issue on their side.. slow server or the server is just busy,

I did not get this issue, it showed a short error and then opened the home page in about 5 seconds (from pressing enter to being loaded).

Kind regards,
Frank
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0 BAlfson over 9 years ago

statuscode="504" when there's an Exception for AV is an indication that you might need to shop the proxy for that FQDN.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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