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Bad reputation for a legacy domain = false positive?

We launched a new web property at www.real-fix.com last week and have been receiving reports that it's being blocked for users who have Sophos products installed, amongst other reasons.

The domain was pre-registered when we purchased it, and I suspect that whatever site used to occupy it had a bad reputation (malware for example), hence it being blocked.

My question is - can anyone from Sophos confirm the specific reason for the site being blocked, and advise what steps I might take to restore the reputation of this domain?


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  • Chris, and anyone else that has a similar problem,

    The site TrustedSource - Customer URL Ticketing System when checked with your FQDN lists the site as an "Uncategorized URL" with an "Unverified" reputation.  Any URL Filtering device that uses that database and where "block uncategorized" is configured will block your site until it is categorized.  You can suggest a category for it after you've queried the database.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Chris, and anyone else that has a similar problem,

    The site TrustedSource - Customer URL Ticketing System when checked with your FQDN lists the site as an "Uncategorized URL" with an "Unverified" reputation.  Any URL Filtering device that uses that database and where "block uncategorized" is configured will block your site until it is categorized.  You can suggest a category for it after you've queried the database.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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