So I have a site that is being blocked on one of my UTMs due to reputation limit (Spam URL) its a courier company we have to use so I override on the UTM no problem.
One of our other sites has the same issue so I add the same override. Its still getting blocked. So I add it to the transparent skip list. Still blocked but only on Windows not on Mac.
Confused so I raise a ticket.
They login and say "we cant see the URL in you web filtering log"
Me "Thats because its in the transparent skip, like the ticket says"
Face Palm
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