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Web Proxy Not working

wilmcgil
I am trying to evaluate the Sophos device and I have an issue with the web proxy.

I repeatedly get these errors and nobody can reach the internet while the web filtering is enabled.

function="dns_init" file="dns.c" line="1320" message="failed to get dns ip"
2015:03:27-00:00:24 utm httpproxy[30131]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="main" file="httpproxy.c" line="310" message="failed to initialize DNS"
2015:03:27-00:00:55 utm httpproxy[30224]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="main" file="httpproxy.c" line="271" message="reading configuration"
2015:03:27-00:00:55 utm httpproxy[30224]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="parse_address" file="util.c" line="583" message="getaddrinfo: passthrough6.fw-notify.net: Name or service not known"
2015:03:27-00:00:55 utm httpproxy[30224]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="confd_config_filter" file="confd-client.c" line="3334" message="failed to resolve passthrough6.fw-notify.net, using 2a01:198:200:680::8080"

Any ideas?

Thanks

Wil


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  • 0 in reply to RenéHäberli

    It looks like DNS isn't the problem.  If a reboot doesn't help, it might be an unusual configuration error in Web Filtering.  Another possibility is that the initial load of the UTM's firmware was faulty.  Before you reload from ISO, contact Sophos Support to have them look at this.  Please let us know the result.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    And here it ends. My reseller is not supporting me at all which makes it difficult to get in contact with Sophos. I thought, they were scanning this comunity. Any other option or logs I could check?

    Cheers,

    Rene

  • 0 in reply to RenéHäberli

    I tried to send you a message.  If you will send me one, I will help you get to Sophos Support.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to RenéHäberli

    Templated answer:


    SOPHOS pre-sales can be contacted through the following email addresses.  They can help directly, connect you to partners, and assist with people who are having issues during the test phase before they have a valid support contract.


    for APAC: NSG-presales-apac@sophos.com (Asia & Pacific & Australia)
    for Americas: presales-us@sophos.com (South + North America)
    for NEEMEA: presales-neemea@sophos.com Northern+Eastern Europe/Africa/Middle East)
    for UKI: SophosSalesSeUKI@sophos.com (UK + Ireland)
    for DACH: UTM-presales-DACH@sophos.com (Germany-Siwtzerland-Austria)
    for West Europe: SophosSalesSEWesternEurope@sophos.com (France, Italy, Spain, ...)

    Please be aware that Sophos as an organization is working based on a partner&reseller-channel model.  If you have a partner, please include them in the communication.

    I would add that if you are having problems with a partner ore reseller - please let pre-sales know.  :)

  • 0 in reply to Michael Dunn

    Solved it! There was not "nameserver 127.0.0.1" in /var/chroot-http/etc/resolv.conf

    Tx 4 support!

    Cheers, Rene

  • 0 in reply to RenéHäberli

    Hey, developers!

    After upgrading to 9.4, I had to do the same. Anybody in SOPHOS interested in debugging your product . . . ? - Embarassing . . .

    Best,

    Rene

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