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Allow Norton Antivirus LiveUpdate through Web Protection

r3gan
Hi all,

I've done some searching in the forums here on this topic, but can't find any relevant threads except for the one about using the web proxy in Standard mode.

We have a UTM425, running Sophos release 9.111, and have web filtering turned ON in Transparent mode.  None of the Norton Antivirus programs are able to connect to LiveUpdate anymore.  The error is the same as the other post I found; "there is a problem connecting to the LiveUpdate server".  If I disable the web filtering option in the UTM425, then the clients can successfully connect and update.  I have tried putting URL exceptions in for symantec.com and symantecliveupdate.com but neither of these help.  

Has anyone else had this problem?  Can you offer suggestions to fix it?

Thanks!


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  • 0
    Just because you don't see a block doesn't mean the site plays well with the Proxy.  Please post the lines from the Web Filtering log relative to a failed attempt. 

    Also, the Intrusion Protection log contains other info - including Anti-DoS Flooding activity. 

    Cheers - Bob

    Sorry for any short responses.  Posted from my iPhone.
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • 0
    Just because you don't see a block doesn't mean the site plays well with the Proxy.  Please post the lines from the Web Filtering log relative to a failed attempt. 

    Also, the Intrusion Protection log contains other info - including Anti-DoS Flooding activity. 

    Cheers - Bob

    Sorry for any short responses.  Posted from my iPhone.
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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