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Google Play store issues

Hi all,

I was wondering if anyone had created an exception rule for Web Filtering on the Google Play store? I've noticed that large application updates like Skype & Chrome won't successfully update with the Web Filtering turned on, though smaller ones seem yo update without issue.

I'm using the filter in transparent mode without HTTPS. Turning the filter off resolves the problem immediately, though I can't find any blocking or errors in the log. It's like the download is just timing out with the web filter turned on?

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0 BarryG over 10 years ago

Hi, I wouldn't worry about the RST packets in the firewall log.

However, you need to check the IPS log; there is at least one IPS rule that is blocking Google Play store.
see also https://community.sophos.com/products/unified-threat-management/astaroorg/f/54/t/41225

Also, please state your UTM version # when reporting a problem.

Barry
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0 BarryG over 10 years ago

Hi, I wouldn't worry about the RST packets in the firewall log.

However, you need to check the IPS log; there is at least one IPS rule that is blocking Google Play store.
see also https://community.sophos.com/products/unified-threat-management/astaroorg/f/54/t/41225

Also, please state your UTM version # when reporting a problem.

Barry
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