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Cannot Access iTunes Over the Web Proxy

Hi there,

we are using ASG320 with v.7.509 plus the web filter/proxy for our users on port 8080 (not transparent).

But the users are not able to connect to iTunes. Every time they open iTunes on their PCs (Win XP) there is this logon window to enter username/password for the proxy.
It seems that iTunes uses the Internet Explorer connection settings.

Without the web filter port usage (disable proxy settings within IE) iTunes is able to connect. But we have to realise it with the web filter!

We have disabled IPS on the Astaro but it still doesn't work.
We have added apple.com to the web proxy's exception list (everything excluded) but still no success. iTunes TCP/UDP ports 3689 and 5353 have been added to the allowed services in the advanced web proxy settings already.

Does anyone have a solution for this issue?

Thank you in advance!
--Uwe

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0 Ol Deda over 12 years ago

Nothing being blocked from this iPad in the firewall logs.

Maybe because it is in ips log
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0 Ol Deda over 12 years ago

Nothing being blocked from this iPad in the firewall logs.

Maybe because it is in ips log
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0 rmorrison682 over 11 years ago in reply to Ol Deda

Maybe because it is in ips log

Nothing being blocked in the IPS logs either. This is a HTTPS content filtering issue and the fact that the iPad is using an IP address and not a FQDN in the request (i.e. https://X.X.X.X vs. https://somedomainname.apple.com).

However, how can I allow this traffic through the content filter without shutting off SSL filtering and allowing everything to the IP addresses being used by iOS?
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