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Problema com Whatsapp web Sophos UTM 9

Good afternoon,

I have a Sophos UTM 9 System with several Social Network filters and group of sectors.

User is connected to a wired network, and uses the social network Whatsapp WEB ... I have a problem sending media via the WEB, by cell phone he normally sends the media, but via Whatsapp WEB he keeps loading but does not send ... I adopted a free access policy where there is no restriction and it worked normally but I cannot leave this policy to users because if I have no problems on the Network. I've already analyzed the filter in every possible way and I can't find where the Whatsapp Web block is ... I look forward to returning,

Thanks.

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Janicki Jonasian over 4 years ago

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0 Vinicius Ribeiro1 over 4 years ago in reply to Janicki Jonasian

Good afternoon,

Corrects what you indicated but has not yet solved the problem ...
I'm almost asking for support from Sophos itself,
Does anyone have any ideas

Help me Please!!
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0 PhilippRusch over 4 years ago in reply to Vinicius Ribeiro1

tcp/udp Port 50318 is still missing...

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 PhilippRusch over 4 years ago in reply to PhilippRusch

Just to be sure: the group definition is ok? The Firewall rule is activated ?

Do you see any drops in "Live Log"?

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 PhilippRusch over 4 years ago in reply to PhilippRusch

Ahemm, another question: the "normal" Ports are opened to the Internet?

I mean, is HTTP Port 80 and HTTPS Port 443 allowed, too?

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 PhilippRusch over 4 years ago in reply to PhilippRusch

I will give a short list here instead of screenshots:

TCP: 80, 443, 4244, 5222, 5223, 5228, 5242
TCP/UDP: 59234, 50318
UDP: 3478, 45395

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 Vinicius Ribeiro1 over 4 years ago in reply to PhilippRusch

I did not understand,

It is activated ...
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0 Vinicius Ribeiro1 over 4 years ago in reply to PhilippRusch

The setting on the firewall as I see it is ok ...

No rejection appears in the live log, no blocked logo appears ... it only blocks at the station and nothing appears in the log
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0 Vinicius Ribeiro1 over 4 years ago in reply to PhilippRusch

They are
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0 Vinicius Ribeiro1 over 4 years ago in reply to PhilippRusch

They are
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