starting from this morning all web sites appear uncategorized.
The problem seems generalized on all countries (EU).
Someone with the same problem?
I have an update from our team that it has been resolved an hour ago and it has been working fine post-incident.
Please DM me if you're still facing this issue.
We are facing the same problem since this morning.
"ping http.00.t.sophosxl.net" shows 100% packet lost.
In germany: Ping is answered, but Websites still showing uncategorized.
Edit: A reboot of the Master Node of our HA Cluster resolved the issue for us. Something got stuck on that Node, i guess.
We've at least 6 customers with the problem, that would suggest it's a similar problem that occurred last week. I'm just waiting for a call back from Sophos support about it.
I also asked Sophos to help, but meanwhile it has been solved "automagically".
We have not done anything on our side, and suddenly the categorization function came back to normal.
Some have drifted back to working, whilst others have started playing up. Not heard a peep out of anyone which is unfortunate.