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Web Protection makes non-blocked domain time out

Usermin

I'm having an odd issue with Web Protection causing a website to time out and never load.

The Web Protection log shows it passing the website.

 

Yet the website won't load. However, if I disable the Web Protection module, the website then loads. So it seems Web Protection is still interfering somehow.

Here's a packet capture of a session when I tried to load the site.

I tried whitelisting the domain in Web Protection, but the issue remains.

EDIT: I'm running UTM version 9.509-3.



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  • 0

    Hi - your first post here - welcome to the UTM Community!

    Some web servers just don't like proxies, so you may need to skip the Proxy for this site although I had no problem with it loading completely.  Since this is a state government site, one would hope that they have excellent security, so you might try an Exception for antivirus before configuring a skip.  I would also try a different browser and/or a different PC.  Please let us know your result.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • 0

    Hi - your first post here - welcome to the UTM Community!

    Some web servers just don't like proxies, so you may need to skip the Proxy for this site although I had no problem with it loading completely.  Since this is a state government site, one would hope that they have excellent security, so you might try an Exception for antivirus before configuring a skip.  I would also try a different browser and/or a different PC.  Please let us know your result.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0 in reply to BAlfson

    Thanks for the welcome and the suggestions!

    I have the same issue accessing the site from another browser and another PC. The only difference is that a tracert from the one PC to the domain traces the request a number of hops before timeouts, while the other PC gets nothing at all (the former result matches a tracert directly from the UTM, incidentally).

    An antivirus exception didn't work, but adding the site to the Skiplist did allow it to load.

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