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How exactly do I allow specific websites that are being blocked?

Can someone please explain to me how I go about allowing access to specific websites that are being blocked because they are listed as uncategorised?

Every now and again I will get a user calling me trying to access a legitimate website that is being blocked by the web filter and what I have been trying to do is add the website/domain to the "allow these websites" section until the base policy "default content filter action", but this does nothing and I have to end up just adding their PC to the "skip transparent filter lists", just so they can access the site. Obviously this is the best thing I can do, but I am just not sure how the filter should work properly.

I am using a SG135w running fw9.509-3, I am using Transparent mode with AD SSO auth, which works fine.

I just don't know how to allow access to certain websites that are being blocked which shouldnt be.

HELP!

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0 Tomas Michalek over 6 years ago

Try that as is on image replace acronis.com to your non working page
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0 DamienML over 6 years ago in reply to Tomas Michalek

I have tried that and it seems to be working, although if I use the policy helpdesk it still says its blocked, but I am assuming that doesnt check website exceptions.

I have a few more to add to that list.

Thanks.
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0 Tomas Michalek over 6 years ago in reply to DamienML

You can make this way an exception from specific filter using "Tagging"

In Exception you define exception for example Skip Extension filter for all requests Taged as "blablabla"

In Websites You name domain and add tag "blablabla" to it. That is all.
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0 BAlfson over 6 years ago in reply to DamienML

If you're having a problem with a specific URL, show us the line from the Web Filtering log where it was blocked.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 BAlfson over 6 years ago in reply to DamienML

If you're having a problem with a specific URL, show us the line from the Web Filtering log where it was blocked.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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