UTM 9.509-3 - Webpage Timeouts in Chrome after upgrade 9.509-3 in transparent mode

I've now opened a ticket. I have premium support so hopefully i'll get a response before the world cup ends

I've now opened a ticket. I have premium support so hopefully i'll get a response before the world cup ends

Dream on, I have a ticket open for this for 4 weeks now. There seems to be no easy fix.

We have also an open ticket

Expect the answer before christmas :)

Ticket opened since April 5th. Many tests but still nothing found for the moment...

Guys, I know that rules for Support are different in Europe than in the Americas, but I think you should request escalation.  My guess is that this is a Chrome problem or that you really do have a device that's requesting name resolution for a suspicious/malevolent domain, but Support should answer this question.

Cheers - Bob

Hi BAlfson,

We have already done Teamviewer sessions many times. But, for the moment they finds nothing.

This problem does not only occur on Chrome but also on IE and FF.

If I go on my SOPHOS WebAdmin page (not him IP but external address), I can reproduce the problem. If I don't empty the cache of the browser, the problem persist (not on FF I have to recreate a new profile)...

Regards,

News from anybody?

And Yes BAlfson I opened a ticket ;)

Tom

Support have been looking but have found nothing wrong.

They keep referring me to the SSO setup instructions (which i have gone over and checked more times than i can remember)

Funnily enough, i just upgraded another SG appliance to the latest firmware and now users that are using that have started to get the same issue.

Very frustrating when support won't even comprehend it could be an issue with the software/UTM >  Their current stance is "its the way you are using it / set it up"

Still waiting :(

I've had no luck so far either

They have even closed the case after giving up. They kept pointing me to the SSO setup page on their website. Their support has had zero value to me so far across all products i own.  Out of 5 critical tickets raised in the past , none have been resolved.

I have a current P1 critical issue with their Central Wifi product. All my networks are down which is having a severe business impact. After four days, i'm not even sure they are still working on it.

I'm sorry to hear that, Mark.  All of my clients' cases are resolved fairly quickly, so I would suggest that you connect with Sophos Sales to get a recommendation of a good UTM Sophos Solution Partner in your area.  There, you will have someone that understands how to get results from Sophos Support.  Best of luck!

Cheers - Bob