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Using Web Filtering, unable to stream Amazon on Roku

Jason Eisel

I'm really scratching my head on this one.  I have a Roku device and web filtering is currently enabled (with all categories as allowed), and Amazon video will not stream (something along the lines of "Insufficient bandwidth..."), but the other apps are streaming just fine (Discovery, ESPN, etc.).  If I add the Roku to the transparent skip list, Amazon begins streaming perfectly.  I prefer not to add the device to the transparent skip list simply because I don't want to disable the security of web filtering.

Bypass content scanning for streaming content is ENABLED.

Here is a snippet of the Web Filtering log when the Roku device is NOT on the transparent skip list:

Fullscreen Web Filtering log snippet.txt Download 
2018:03:06-22:07:23 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.77.79.151" dstip="" user="" group="" ad_domain="" statuscode="200" cached="1" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="2342" request="0xcd360000" url="http://g-ecx.images-amazon.com/images/G/01/blast/images/item/starRating/v3/stars_4.__SX88_RI_FMpng_QL95_.png" referer="" error="" authtime="0" dnstime="0" cattime="42902" avscantime="1097" fullreqtime="82543" device="0" auth="0" ua="libcurl-agent/1.0" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" sandbox="-" content-type="image/png"
2018:03:06-22:07:24 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="10.77.79.146" dstip="157.240.18.10" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="1268" request="0xcd221e00" url="https://157.240.18.10/" referer="" error="" authtime="0" dnstime="1" cattime="144" avscantime="0" fullreqtime="460961156" device="0" auth="0" ua="" exceptions="" category="9998" reputation="unverified" categoryname="Uncategorized" country="United States"
2018:03:06-22:07:25 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="10.77.79.151" dstip="52.94.232.249" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="254894" request="0xe409800" url="https://atv-ext.amazon.com/" referer="" error="" authtime="0" dnstime="2" cattime="91" avscantime="0" fullreqtime="8100987" device="0" auth="0" ua="" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" country="United States" application="amazon" app-id="22"
2018:03:06-22:07:25 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="10.77.79.151" dstip="52.94.232.249" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="268263" request="0xcf94f200" url="https://atv-ext.amazon.com/" referer="" error="" authtime="0" dnstime="2" cattime="95" avscantime="0" fullreqtime="8119150" device="0" auth="0" ua="" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" country="United States" application="amazon" app-id="22"
2018:03:06-22:07:25 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="10.77.79.146" dstip="157.240.2.15" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="935" request="0x10a7f000" url="https://edge-mqtt.facebook.com/" referer="" error="" authtime="0" dnstime="35238" cattime="130" avscantime="0" fullreqtime="300990085" device="0" auth="0" ua="" exceptions="" category="195" reputation="trusted" categoryname="Social Networking" country="United States" application="facebook" app-id="147"
2018:03:06-22:07:26 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="10.77.79.151" dstip="52.94.232.249" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="169364" request="0xe40a400" url="https://atv-ext.amazon.com/" referer="" error="" authtime="0" dnstime="2" cattime="76" avscantime="0" fullreqtime="9017475" device="0" auth="0" ua="" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" country="United States" application="amazon" app-id="22"
2018:03:06-22:07:26 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.77.79.151" dstip="" user="" group="" ad_domain="" statuscode="200" cached="1" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="512" request="0xc8ff6000" url="http://g-ecx.images-amazon.com/images/G/01/blast/images/category/imdb/ImdbCastOverlay.__SX333_RI_FMpng_QL95_.png" referer="" error="" authtime="0" dnstime="0" cattime="37439" avscantime="1239" fullreqtime="3408303" device="0" auth="0" ua="libcurl-agent/1.0" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" sandbox="-" content-type="image/png"
2018:03:06-22:07:26 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.77.79.151" dstip="" user="" group="" ad_domain="" statuscode="200" cached="1" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="2324" request="0xcd361200" url="http://g-ecx.images-amazon.com/images/G/01/blast/images/item/playButtonEpisodeIcon/play_button_episode_icon.__SY46_RI_FMpng_QL95_.png" referer="" error="" authtime="0" dnstime="0" cattime="40751" avscantime="1157" fullreqtime="3412858" device="0" auth="0" ua="libcurl-agent/1.0" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" sandbox="-" content-type="image/png"
2018:03:06-22:07:27 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.77.79.151" dstip="" user="" group="" ad_domain="" statuscode="200" cached="1" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="196" request="0xc8ff6000" url="http://g-ecx.images-amazon.com/images/G/01/blast/images/item/percentStreamIcon/progressing_bar_5.__SX333_RI_FMpng_QL95_.png" referer="" error="" authtime="0" dnstime="0" cattime="295" avscantime="1086" fullreqtime="189197" device="0" auth="0" ua="libcurl-agent/1.0" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" sandbox="-" content-type="image/png"
2018:03:06-22:07:27 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.77.79.151" dstip="" user="" group="" ad_domain="" statuscode="200" cached="1" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="957" request="0xc8ff6000" url="http://g-ecx.images-amazon.com/images/G/01/blast/images/item/imdbIcon/IMDB_36x49.__SX36_RI_FMpng_QL95_.png" referer="" error="" authtime="0" dnstime="0" cattime="38124" avscantime="1231" fullreqtime="315617" device="0" auth="0" ua="libcurl-agent/1.0" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" sandbox="-" content-type="image/png"
2018:03:06-22:07:43 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="10.77.79.151" dstip="54.230.91.175" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="75674" request="0xcb7e9600" url="https://images-na.ssl-images-amazon.com/" referer="" error="" authtime="0" dnstime="31482" cattime="32028" avscantime="0" fullreqtime="16445662" device="0" auth="0" ua="" exceptions="" category="177" reputation="neutral" categoryname="Content Server" country="United States" application="amazon" app-id="22"
2018:03:06-22:07:43 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="10.77.79.151" dstip="54.230.91.175" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="89867" request="0xd3dae000" url="https://images-na.ssl-images-amazon.com/" referer="" error="" authtime="0" dnstime="2" cattime="76" avscantime="0" fullreqtime="16363713" device="0" auth="0" ua="" exceptions="" category="177" reputation="neutral" categoryname="Content Server" country="United States" application="amazon" app-id="22"
2018:03:06-22:07:43 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="10.77.79.151" dstip="54.230.91.175" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="97043" request="0xd04a5000" url="https://images-na.ssl-images-amazon.com/" referer="" error="" authtime="0" dnstime="3" cattime="98" avscantime="0" fullreqtime="16280707" device="0" auth="0" ua="" exceptions="" category="177" reputation="neutral" categoryname="Content Server" country="United States" application="amazon" app-id="22"
2018:03:06-22:07:43 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.77.79.151" dstip="" user="" group="" ad_domain="" statuscode="200" cached="1" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="681" request="0xcd361200" url="http://g-ecx.images-amazon.com/images/G/01/blast/images/playback/playback-rewind-focused.__SX24_RI_FMpng_QL95_.png" referer="" error="" authtime="0" dnstime="0" cattime="32582" avscantime="1183" fullreqtime="16551978" device="0" auth="0" ua="libcurl-agent/1.0" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" sandbox="-" content-type="image/png"
2018:03:06-22:07:43 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.77.79.151" dstip="" user="" group="" ad_domain="" statuscode="200" cached="1" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="1306" request="0xcb1c9e00" url="http://g-ecx.images-amazon.com/images/G/01/blast/images/playback/playback-cc.__SX26_RI_FMpng_QL95_.png" referer="" error="" authtime="0" dnstime="0" cattime="41172" avscantime="1183" fullreqtime="19920100" device="0" auth="0" ua="libcurl-agent/1.0" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" sandbox="-" content-type="image/png"
2018:03:06-22:07:43 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="10.77.79.151" dstip="54.230.91.175" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="97026" request="0xcb945200" url="https://images-na.ssl-images-amazon.com/" referer="" error="" authtime="0" dnstime="2" cattime="77" avscantime="0" fullreqtime="16206364" device="0" auth="0" ua="" exceptions="" category="177" reputation="neutral" categoryname="Content Server" country="United States" application="amazon" app-id="22"
2018:03:06-22:07:43 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.77.79.151" dstip="" user="" group="" ad_domain="" statuscode="200" cached="1" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="798" request="0xc8ff6000" url="http://g-ecx.images-amazon.com/images/G/01/blast/images/playback/playback-rewind.__SX24_RI_FMpng_QL95_.png" referer="" error="" authtime="0" dnstime="0" cattime="42044" avscantime="1134" fullreqtime="16070965" device="0" auth="0" ua="libcurl-agent/1.0" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" sandbox="-" content-type="image/png"
2018:03:06-22:07:43 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.77.79.151" dstip="" user="" group="" ad_domain="" statuscode="200" cached="1" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="263" request="0xbb61e00" url="http://g-ecx.images-amazon.com/images/G/01/blast/images/playback/playback-trickplay-indicator.__SX36_RI_FMpng_QL95_.png" referer="" error="" authtime="0" dnstime="0" cattime="32542" avscantime="1097" fullreqtime="19928161" device="0" auth="0" ua="libcurl-agent/1.0" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" sandbox="-" content-type="image/png"
2018:03:06-22:07:43 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.77.79.151" dstip="" user="" group="" ad_domain="" statuscode="200" cached="1" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="1292" request="0xcd360000" url="http://g-ecx.images-amazon.com/images/G/01/blast/images/playback/playback-cc-focused.__SX26_RI_FMpng_QL95_.png" referer="" error="" authtime="0" dnstime="0" cattime="41381" avscantime="1044" fullreqtime="19926700" device="0" auth="0" ua="libcurl-agent/1.0" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" sandbox="-" content-type="image/png"
2018:03:06-22:07:43 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="10.77.79.151" dstip="52.94.232.249" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="201852" request="0xd927e00" url="https://atv-ext.amazon.com/" referer="" error="" authtime="0" dnstime="2" cattime="81" avscantime="0" fullreqtime="26683428" device="0" auth="0" ua="" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" country="United States" application="amazon" app-id="22"
2018:03:06-22:07:43 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="10.77.79.151" dstip="52.94.232.249" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="648071" request="0xdc7e8a00" url="https://atv-ext.amazon.com/" referer="" error="" authtime="0" dnstime="2" cattime="78" avscantime="0" fullreqtime="26604213" device="0" auth="0" ua="" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" country="United States" application="amazon" app-id="22"
2018:03:06-22:07:43 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="10.77.79.151" dstip="52.94.232.249" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="394715" request="0xa55cac00" url="https://atv-ext.amazon.com/" referer="" error="" authtime="0" dnstime="3" cattime="95" avscantime="0" fullreqtime="27226691" device="0" auth="0" ua="" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" country="United States" application="amazon" app-id="22"
2018:03:06-22:07:43 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.77.79.151" dstip="" user="" group="" ad_domain="" statuscode="200" cached="1" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="916" request="0xd1e93800" url="http://g-ecx.images-amazon.com/images/G/01/blast/images/buttons/button.__SX300_RI_FMpng_QL95_.png" referer="" error="" authtime="0" dnstime="0" cattime="35917" avscantime="1263" fullreqtime="52609" device="0" auth="0" ua="libcurl-agent/1.0" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" sandbox="-" content-type="image/png"
2018:03:06-22:07:43 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.77.79.151" dstip="" user="" group="" ad_domain="" statuscode="200" cached="1" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="472" request="0xc8ff6000" url="http://g-ecx.images-amazon.com/images/G/01/blast/images/playback/playback-pause-focused.__SY20_RI_FMpng_QL95_.png" referer="" error="" authtime="0" dnstime="0" cattime="42520" avscantime="1087" fullreqtime="127846" device="0" auth="0" ua="libcurl-agent/1.0" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" sandbox="-" content-type="image/png"
2018:03:06-22:07:43 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.77.79.151" dstip="" user="" group="" ad_domain="" statuscode="200" cached="1" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="554" request="0xcd360c00" url="http://g-ecx.images-amazon.com/images/G/01/blast/images/playback/playback-back.__SX26_RI_FMpng_QL95_.png" referer="" error="" authtime="0" dnstime="0" cattime="40206" avscantime="918" fullreqtime="86140" device="0" auth="0" ua="libcurl-agent/1.0" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" sandbox="-" content-type="image/png"
2018:03:06-22:07:43 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.77.79.151" dstip="" user="" group="" ad_domain="" statuscode="200" cached="1" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="650" request="0x10a56000" url="http://g-ecx.images-amazon.com/images/G/01/blast/images/playback/playback-back-focused.__SX26_RI_FMpng_QL95_.png" referer="" error="" authtime="0" dnstime="0" cattime="35763" avscantime="938" fullreqtime="87342" device="0" auth="0" ua="libcurl-agent/1.0" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" sandbox="-" content-type="image/png"
2018:03:06-22:07:43 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.77.79.151" dstip="" user="" group="" ad_domain="" statuscode="200" cached="1" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="611" request="0xcf4b3800" url="http://g-ecx.images-amazon.com/images/G/01/blast/images/playback/playback-play-focused.__SY20_RI_FMpng_QL95_.png" referer="" error="" authtime="0" dnstime="0" cattime="55014" avscantime="964" fullreqtime="105066" device="0" auth="0" ua="libcurl-agent/1.0" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" sandbox="-" content-type="image/png"
2018:03:06-22:07:43 sophos httpproxy[5158]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="10.77.79.151" dstip="" user="" group="" ad_domain="" statuscode="200" cached="1" profile="REF_HttProContaInterNetwo2 (Home - User devices)" filteraction="REF_HttCffAllowAll (Allow all)" size="424" request="0xd929000" url="http://g-ecx.images-amazon.com/images/G/01/blast/images/buttons/button-focused.__SX300_RI_FMpng_QL95_.png" referer="" error="" authtime="0" dnstime="0" cattime="48461" avscantime="922" fullreqtime="106773" device="0" auth="0" ua="libcurl-agent/1.0" exceptions="" category="136" reputation="trusted" categoryname="Online Shopping" sandbox="-" content-type="image/png"
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Any help is greatly appreciated!

Thanks!



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  • 0

    Just wanted to chime in that I have the exact same issue and haven't been able to resolve it without adding the Roku to the skip list as you mentioned.  Hopefully someone can come along with an answer, but there's at least two of us.

  • 0
    There is nothing obvious in the logs, but I'm not too surprised.
     
    Can you try the following:
    Create a DNS group for 1s3.lvlt.dash.us.aiv-cdn.net
     
    Then put it into the Skip Transparent Mode Destination.
     
    If this works, then be aware that the host part of the domain name might change depending on the video, customer, location, ISP, etc.
    I would look through logs for any aiv-cdn.net and add those hosts.
     
     
    BTW, we are making changes for UTM 9.6 that may (or may not) fix this so that the skiplist is not needed.
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