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9.308 Killed RED !!

jazzoberoi
Hi Guys,

So we finally took the plunge on the 9.3 firmware thinking Sophos would've gotten their act together by now with the firmwares by installing 9.308.. BIG MISTAKE [:O]

Its killed our RED connection and it keeps getting disconnected after every 30 secs. Please HELP ! 

2015:02:27-19:10:33 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: connected OK, pushing config

2015:02:27-19:10:37 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: command 'UMTS_STATUS value=OK'

2015:02:27-19:10:37 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: command 'PING 1 uplink=WAN'

2015:02:27-19:10:37 DVicSophosUTM01-2 red_server[28872]: id="4201" severity="info" sys="System" sub="RED" name="RED Tunnel Up" red_id="A3200C53DAE6057" forced="0"

2015:02:27-19:10:38 DVicSophosUTM01-2 red_server[6990]: SELF: (Re-)loading device configurations

2015:02:27-19:10:38 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: PING remote_tx=1 local_rx=2 diff=-1

2015:02:27-19:10:38 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: PONG local_tx=3

2015:02:27-19:10:53 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: command 'PING 22 uplink=WAN'

2015:02:27-19:10:53 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: PING remote_tx=22 local_rx=22 diff=0

2015:02:27-19:10:53 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: PONG local_tx=22

2015:02:27-19:11:09 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: command 'PING 38 uplink=WAN'

2015:02:27-19:11:09 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: PING remote_tx=38 local_rx=38 diff=0

2015:02:27-19:11:09 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057: PONG local_tx=40

2015:02:27-19:11:37 DVicSophosUTM01-2 red_server[29248]: SELF: New connection from 101.172.213.63 with ID A3200C53DAE6057 (cipher RC4-SHA), rev1

2015:02:27-19:11:37 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: already connected, releasing old connection.

2015:02:27-19:11:37 DVicSophosUTM01-2 red_server[28872]: id="4202" severity="info" sys="System" sub="RED" name="RED Tunnel Down" red_id="A3200C53DAE6057" forced="1"

2015:02:27-19:11:37 DVicSophosUTM01-2 red_server[6990]: SELF: (Re-)loading device configurations

2015:02:27-19:11:37 DVicSophosUTM01-2 red_server[28872]: A3200C53DAE6057 is disconnected.

2015:02:27-19:11:38 DVicSophosUTM01-2 redctl[29363]: key length: 32

2015:02:27-19:11:38 DVicSophosUTM01-2 redctl[29364]: key length: 32

2015:02:27-19:11:38 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: connected OK, pushing config

2015:02:27-19:11:43 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: command 'UMTS_STATUS value=OK'

2015:02:27-19:11:43 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: command 'PING 1 uplink=WAN'

2015:02:27-19:11:43 DVicSophosUTM01-2 red_server[29248]: id="4201" severity="info" sys="System" sub="RED" name="RED Tunnel Up" red_id="A3200C53DAE6057" forced="0"

2015:02:27-19:11:43 DVicSophosUTM01-2 red_server[6990]: SELF: (Re-)loading device configurations

2015:02:27-19:11:43 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: PING remote_tx=1 local_rx=1 diff=0

2015:02:27-19:11:43 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: PONG local_tx=2

2015:02:27-19:11:59 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: command 'PING 16 uplink=WAN'

2015:02:27-19:11:59 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: PING remote_tx=16 local_rx=16 diff=0

2015:02:27-19:11:59 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: PONG local_tx=20

2015:02:27-19:12:15 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: command 'PING 33 uplink=WAN'

2015:02:27-19:12:15 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: PING remote_tx=33 local_rx=33 diff=0

2015:02:27-19:12:15 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057: PONG local_tx=39

2015:02:27-19:12:42 DVicSophosUTM01-2 red_server[29590]: SELF: New connection from 101.172.213.63 with ID A3200C53DAE6057 (cipher RC4-SHA), rev1

2015:02:27-19:12:42 DVicSophosUTM01-2 red_server[29590]: A3200C53DAE6057: already connected, releasing old connection.

2015:02:27-19:12:42 DVicSophosUTM01-2 red_server[29248]: id="4202" severity="info" sys="System" sub="RED" name="RED Tunnel Down" red_id="A3200C53DAE6057" forced="1"

2015:02:27-19:12:42 DVicSophosUTM01-2 red_server[6990]: SELF: (Re-)loading device configurations

2015:02:27-19:12:42 DVicSophosUTM01-2 red_server[29248]: A3200C53DAE6057 is disconnected.

2015:02:27-19:12:43 DVicSophosUTM01-2 redctl[29706]: key length: 32

2015:02:27-19:12:43 DVicSophosUTM01-2 redctl[29707]: key length: 32

2015:02:27-19:12:43 DVicSophosUTM01-2 red_server[29590]: A3200C53DAE6057: connected OK, pushing config

2015:02:27-19:12:48 DVicSophosUTM01-2 red_server[29590]: A3200C53DAE6057: command 'UMTS_STATUS value=OK'

2015:02:27-19:12:48 DVicSophosUTM01-2 red_server[29590]: A3200C53DAE6057: command 'PING 1 uplink=WAN'

2015:02:27-19:12:48 DVicSophosUTM01-2 red_server[29590]: id="4201" severity="info" sys="System" sub="RED" name="RED Tunnel Up" red_id="A3200C53DAE6057" forced="0"

2015:02:27-19:12:48 DVicSophosUTM01-2 red_server[6990]: SELF: (Re-)loading device configurations

2015:02:27-19:12:48 DVicSophosUTM01-2 red_server[29590]: A3200C53DAE6057: PING remote_tx=1 local_rx=1 diff=0

2015:02:27-19:12:48 DVicSophosUTM01-2 red_server[29590]: A3200C53DAE6057: PONG local_tx=2


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Parents
  • 0
    Thanks for providing the Workaround.

    What an odd bug...
    The RED10s looked like they were online according to the web admin (green icon next them). 

    For one of my clients they have 3 RED10s, all were stuffed after the update, and 1 RED50. Strangely the RED50 was unaffected. Did someone fall asleep when they were writing changes into the RED10 firmware source and face mash the keyboard...?

    ------------

    Kevin

Reply
  • 0
    Thanks for providing the Workaround.

    What an odd bug...
    The RED10s looked like they were online according to the web admin (green icon next them). 

    For one of my clients they have 3 RED10s, all were stuffed after the update, and 1 RED50. Strangely the RED50 was unaffected. Did someone fall asleep when they were writing changes into the RED10 firmware source and face mash the keyboard...?

    ------------

    Kevin

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