Sophos connect 2.3.1.0169 BSOD on WINSOWS 10 KMODE_EXCEPTION_NOT_HANDLED

Hello

after updating a sophos 2.2 client to 2.3.1.0169 when connecting i have a blue screen here is the dump, would you know which component to update?
the DELL pc has been updated driver and windows on 26/09/2024

Dump File : 092624-24171-01.dmp
Crash Time : 26/09/2024 16:20:25
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff805`4ff9330d
Parameter 3 : ffff8182`d6a0e5b8
Parameter 4 : ffff8182`d6a0ddf0
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+330d
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+3fdde0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\092624-24171-01.dmp
Processors Count : 16
Major Version : 15
Minor Version : 19041
Dump File Size : 2 686 252
Dump File Time : 26/09/2024 16:21:21

  • not seen this until now.
    Seems there is a conflict between NIC / WiFi / VPN drivers.
    Something special ? A second VPN-Driver?

    Within Microsoft forum there are information, how to get more details from minidump.


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
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