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Switched to Sophos Connect - Now the SSL Remote Access isn't working anymore

The environment:

Firewall: Sophos UTM 9, Model SG330, Firmware 9.710-1

Remote Access (SSL) running more than 2 years now - with the Sophos SSL VPN Client on a HP Elitebook with Windows 10 Pro.

I setup another HP Elitebook (same Model) with Windows 10 Pro 

Of course I installed Sophos Connect (Version and now I can't login to the VPN.  Reason 'AUTH FAILED'

Just to make it weird:

The login using the 'old' VPN Client is still working properly.

Any ideas?

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Parents Reply
  • I think there are even more "special characters" that does not work with the new Sophos Connect Client.

    From my experience a user had to change her password because she was using " " ".

    IT Stuff: Please use strong passwords.

    Users: Sure, will do!

    Sophos: Sry I cant log you in..your password is too complex :)

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