The environment:
Firewall: Sophos UTM 9, Model SG330, Firmware 9.710-1
Remote Access (SSL) running more than 2 years now - with the Sophos SSL VPN Client on a HP Elitebook with Windows 10 Pro.
I setup another HP Elitebook (same Model) with Windows 10 Pro
Of course I installed Sophos Connect (Version 2.1.20.0309) and now I can't login to the VPN. Reason 'AUTH FAILED'
Just to make it weird:
The login using the 'old' VPN Client is still working properly.
Any ideas?
Do you have a space in the password? the current version of connect does not work for SSL VPN when there is a space in the password
try a # at the beginning of the password, that's also interesting... it took weeks for the support to confirm that it's also a small problem ;-)
that was 12.2020 ...