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VPN - Remote access RDP video streaming performance issue

Nevets24

Hello fellas,

 

My goal here is either to confirm / understand what is happening.

 

Situation

One client using a VPN to remote in our work network. From there, he opens an RDP connection to a server where he needs to stream video. The video is captured at 60-80Hz but shown at 4-5Hz.

  • When the client is on-site and using his RDP to stream video, everything is running as expected.
  • We have tried using three different internet speed to see if it was the issue.
  • We tested it on MacOS and Windows 10.
  • Everything is running smoothly except video streaming.

 

Questions

  1. Is it related to VPN compression or encryption?
  2. Could it be related to a setting in the config file?

 

He is the only one having a session open during our test.

 

Cheers,
Steven



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  • 0

    Hi Steven and welcome to the UTM Community!

    If this is the SSL VPN, what happens if you disable compression?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • +1 in reply to BAlfson

    Hello,

     

    I forgot to update this tread.

     

    Thanks for the hint. After more testing, it point heavily on some settings within the application. Inside the network, everything is fine, however at the moment you come from another address - VPN, NAT rule allowing us to remote directly - we have a major streaming performance issue. We do not support / provide the application our client is using, therefore playing with the settings isn't an option.

    That being said, the Sophos device isn't the issue.

     

    Steven

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