Hi there
We are having intermittent issues on our SophosUTM which is using RADIUS . It's been in production for about 2.5 years and hasnt been big enough of an issue to spend much time of, as if the user persists they will eventually get in - though as our staff base has grown we have multiple complaints.
SSL-VPN users complain of struggling to authenticate sometimes, and I can see in thelogs the below:
2019-11-14 18:54:08.569398 MANAGEMENT: >STATE:1573757648,GET_CONFIG,,,,,,
- 2019-11-14 18:54:08.569576 SENT CONTROL [sophos_a]: 'PUSH_REQUEST' (status=1)
- 2019-11-14 18:54:13.888576 SENT CONTROL [sophos_a]: 'PUSH_REQUEST' (status=1)
- 2019-11-14 18:54:19.207091 SENT CONTROL [sophos_a]: 'PUSH_REQUEST' (status=1)
- 2019-11-14 18:54:24.374064 SENT CONTROL [sophos_a]: 'PUSH_REQUEST' (status=1)
- 2019-11-14 18:54:29.476723 SENT CONTROL [sophos_a]: 'PUSH_REQUEST' (status=1)
- 2019-11-14 18:54:34.602803 SENT CONTROL [sophos_a]: 'PUSH_REQUEST' (status=1)
- 2019-11-14 18:54:39.726780 SENT CONTROL [sophos_a]: 'PUSH_REQUEST' (status=1)
- 2019-11-14 18:54:44.848667 SENT CONTROL [sophos_a]: 'PUSH_REQUEST' (status=1)
- 2019-11-14 18:54:49.962876 SENT CONTROL [sophos_a]: 'PUSH_REQUEST' (status=1)
- 2019-11-14 18:54:55.080464 SENT CONTROL [sophos_a]: 'PUSH_REQUEST' (status=1)
- 2019-11-14 18:55:00.203806 SENT CONTROL [sophos_a]: 'PUSH_REQUEST' (status=1)
- 2019-11-14 18:55:05.531944 SENT CONTROL [sophos_a]: 'PUSH_REQUEST' (status=1)
- 2019-11-14 18:55:11.189347 No reply from server after sending 12 push requests
Is there a known issue for this to happen? What exactly is the PUSH_REQUEST, is that a RADIUS thing? The same RADIUS server it being used for other things inside of our network without issue e.g. we use it for WiFi authentication and Single Sign on into other things, however only the Sophos seems to have this exact issue.
Any ideas?
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