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Many Sophos UTM 9 issues

David Gilligan

Team,

Working with Sophos has been frustrating. I have inherited Sophos UTM 9 and have had nothing but issues. We have 13 office locations in all, long story short when setting up each new office we setup a new Sophos’s firewall and use a back-up from a working unit out in the field.  However after we configure it with that office location IP it fails to work appropriately which results to calling Sopho’s support for another 2.5 hour phone call. Each time it’s a different setting even though we took that configuration from a working unit. We currently have 2 units now that can’t communicate to our domain now. Again, compared a correctly working unit to the newly installed one and to no avail cant connect to our domain. This is not good and is a HUGE time suck. Are we doing something wrong? Is there a known bug? Please help!

David



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    Hi David and welcome to the UTM Community!

    Well, where to begin? [;)]  First, unless you bought Premium Support for all of your Sophos devices, calling Support is the slowest method of getting help.  Preferred is to contact the Sophos Partner that sold you the equipment.  Next is to open a case on the Sophos website.

    1. What kind of a backup are you restoring?  One without site-specific information or just a regular backup?
    2. How do you know that you have configured the correct IP?
    3. What do you mean by "fails to work appropriately" - you posted this in the VPN forum, does that mean the VPN isn't connecting?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0

    Hi David and welcome to the UTM Community!

    Well, where to begin? [;)]  First, unless you bought Premium Support for all of your Sophos devices, calling Support is the slowest method of getting help.  Preferred is to contact the Sophos Partner that sold you the equipment.  Next is to open a case on the Sophos website.

    1. What kind of a backup are you restoring?  One without site-specific information or just a regular backup?
    2. How do you know that you have configured the correct IP?
    3. What do you mean by "fails to work appropriately" - you posted this in the VPN forum, does that mean the VPN isn't connecting?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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