Internet Dropout

Question

Hi, 
 
 First time on here. We currently run UTM 9 at three different sites. At the site i'm at now we are having an issue in which the internet will drop out 
 for around 5 minutes. It did happen at one point around the same time everyday (9.30am), Since I have restarted the firewall it is now happening 
 at different times (but seems to always be between 9am - 11am). 
 
 I can see the WAN interface is up, I can ping google.com and get a response. Eventually (after about 5 mins or so) it comes back good (or if I restart the firewall). 
 
 Not sure if anyone else has experienced a similar issue? I have a basic understanding of the firewall, been through some of the logs but can't see much that jumps 
 out at me. 
 
 Thanks, 
 
 Daniel

BAlfson · Answer

Hi, Daniel, and welcome to the UTM Community! 
 I wonder if you're suffering from the failure to auto-negotiate that some UTMs see with some Cisco fiber routers. If a Disable/Enable of the interface in WebAdmin solves the problem, then I suspect this is the issue. 
 In any case, you might want to try #7.7 in Rulz . 
 Cheers - Bob