As this is a new VM, first try a reboot. If that doesn't get it, a reinstall. Significantly faster than the troubleshooting route. If those don't get it, we can go from there.

Thank you very much for your reply Scott.

It actually worked.

Going to learn how to use SUM now.

Thank you once again.

Cool Beans. Glad you're fixed up. Have fun.

Hi I have a same concern, but i have a real appliance and i am incountering the same case.

 

THank you very mucn

Hi, Ferdinand, and welcome to the UTM Community!

Is this is a new device?  Is this a Sophos hardware appliance?

Cheers - Bob

Hi Bob,

 

Good day,

 

No, it's a OLD box. UTM 425 series.

 

as per client they have a electric malfunction and after that the utm rebooted.

 

Once they access the webadmin error occur. "internal server error". 

OK, I would get a ticket open with Sophos Support  as the 425 may have been fried by the electrical malfunction.  While waiting for Sophos to respond, try a reboot of the 425 - that may fix the problem.  If not, Sophos may tell them that they need to get some recent configuration backups so they can re-image from ISO and restore a backup.

If they don't have any backups, can they login as root on the console?

Cheers - Bob

HI Sophos

 

Now, i have problem of internal Server Error. Please support me. Now cant login to webadmin pages

 

Thanks and best regards

Chào An - your first post here - welcome to the UTM Community!

This isn't the venue to contact Sophos Support officially.  If you have a paid license, ask your reseller for help with Sophos Support.

In any case, this sounds like a hardware error.  If powering the unit down for 10 minutes doesn't let it boot, then you might try reloading the software from ISO.  I fear that you will need to replace the hardware.  Good luck and lets us know your results!

Cheers - Bob