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SUM core daemon not running - restarted

Hi,

We've been getting very frequent emails that SUM's core daemon has been restarted. As an attempt to resolve this situation, we created a new VMware instance of SUM 4.106-2, installed from scratch. The system didn't encounter any issues until recently, when it started to go through this loop of restarting the core daemon.

An excerpt from accd.log of a more recent restart:
2014:04:29-14:34:42 sum4vm accd: 1943907 [0xdf5e3b70] WARN  server.device.DeviceSession null - DeviceSession::clear() IO error during recv [device;guid:3b5a8847-81e7-3217-883a-b818c07de1e1;ip:removed]

2014:04:29-14:34:42 sum4vm accd: 1943908 [0xddde0b70] ERROR libs.io.Session null - send attempted after previous error [device;guid:3b5a8847-81e7-3217-883a-b818c07de1e1;ip:removed]
2014:04:29-14:34:42 sum4vm accd: 1943908 [0xddde0b70] WARN  server.device.DeviceSession null - DeviceSession::clear() IO error during sendDone [device;guid:3b5a8847-81e7-3217-883a-b818c07de1e1;ip:removed]
2014:04:29-14:34:52 sum4vm accd: 1954132 [0xf2f54b70] WARN  server.device.DeviceCache null - DeviceCache::login() device is already connected 92[device;guid:3b5a8847-81e7-3217-883a-b818c07de1e1;ip:removed]
2014:04:29-14:34:52 sum4vm accd: 1954132 [0xdf5e3b70] WARN  server.device.DeviceSession null - DeviceSession::clear() IO error during recv [device;guid:3b5a8847-81e7-3217-883a-b818c07de1e1;ip:removed]
2014:04:29-14:34:52 sum4vm accd: 1954132 [0xe95f7b70] ERROR libs.io.Session null - send attempted after previous error [device;guid:3b5a8847-81e7-3217-883a-b818c07de1e1;ip:removed]
2014:04:29-14:34:52 sum4vm accd: 1954132 [0xe95f7b70] WARN  server.device.DeviceSession null - DeviceSession::clear() IO error during sendDone [device;guid:3b5a8847-81e7-3217-883a-b818c07de1e1;ip:removed]
2014:04:29-14:35:02 sum4vm accd: 1964211 [0xe4deeb70] WARN  server.device.DeviceCache null - DeviceCache::login() device is already connected 92[device;guid:3b5a8847-81e7-3217-883a-b818c07de1e1;ip:removed]
2014:04:29-14:35:20 sum4vm accd: 13   [0xf571a720] INFO  server.accd null - Starting accd
2014:04:29-14:35:20 sum4vm accd: 16   [0xf571a720] INFO  server.accd null - Starting services
2014:04:29-14:35:20 sum4vm accd: 63   [0xf571a720] INFO  libs.store.DataValidator null - Created 10 validators in 1 items


The removed IP is the same in all entries.

selfmon.log:

2014:04:29-14:02:07 sum4vm selfmonng[4498]: I check Failed increment accd_running counter 1 - 3

2014:04:29-14:02:12 sum4vm selfmonng[4498]: I check Failed increment accd_running counter 2 - 3
2014:04:29-14:02:17 sum4vm selfmonng[4498]: W check Failed increment accd_running counter 3 - 3
2014:04:29-14:02:17 sum4vm selfmonng[4498]: SUM core daemon not running - restarted
2014:04:29-14:02:17 sum4vm selfmonng[4498]: W NOTIFYEVENT Name=accd_running Level=INFO Id=132 sent
2014:04:29-14:02:17 sum4vm selfmonng[4498]: W triggerAction: 'cmd'
2014:04:29-14:02:17 sum4vm selfmonng[4498]: W actionCmd(+):  '/var/mdw/scripts/accd restart'
2014:04:29-14:02:18 sum4vm selfmonng[4498]: W child returned status: exit='0' signal='0'


I haven't found much regarding this anywhere else on the forums, but whenever it crashes, all users are logged out of SUM and forced to log back in.


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Parents
  • Hi tboelke,

     

    Did you ever get to the bottom of this issue, we started seeing the same issue decided to upgrade to the latest version 4.307-4 yesterday evening but got the same error post the upgrade?

     

    2018:03:01-03:51:40 xxx-yyy-sum-01 selfmonng[3910]: I check Failed increment accd_running counter 1 - 3
    2018:03:01-03:51:45 xxx-yyy-sum-01 selfmonng[3910]: I check Failed increment accd_running counter 2 - 3
    2018:03:01-03:51:50 xxx-yyy-sum-01 selfmonng[3910]: W check Failed increment accd_running counter 3 - 3
    2018:03:01-03:51:50 xxx-yyy-sum-01 selfmonng[3910]: [INFO-132] SUM core daemon not running - restarted
    2018:03:01-03:51:50 xxx-yyy-sum-01 selfmonng[3910]: W NOTIFYEVENT Name=accd_running Level=INFO Id=132 sent
    2018:03:01-03:51:50 xxx-yyy-sum-01 selfmonng[3910]: W triggerAction: 'cmd'
    2018:03:01-03:51:50 xxx-yyy-sum-01 selfmonng[3910]: W actionCmd(+):  '/var/mdw/scripts/accd restart'
    2018:03:01-03:51:51 xxx-yyy-sum-01 selfmonng[3910]: W child returned status: exit='0' signal='0'

     

    Regards

    Darren

  • Hello,

     

    i have the same problem with the 4.308

    Solution?

    br Mcwolle

    Br McWolle

    Sophos Certified Engineer (SCE)
    Sophos Certified Architect (SCA)

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