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UTM 4.1 Download backups

rmorrison682
Hello,

We are using the latest version of UTM Manager (4.1).  We have the automatic backup turned on and it appears to be creating backups of the firewalls we have reporting to the UTM Manager.  The issue is we are unable to download the backups!  I have tried using Firefox (latest version) and with Internet Explorer.  I get prompted to encrypt the file before downloading and have tried to do both encrypt the back and not encrypt the backup.  I never get prompted to download the file.  Others in my office experience the same issue, they are unable to download the backups from this version of UTM Manager.

Please help/fix.

Thanks!


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  • 0
    Thanks for the bug confirmation.  I'm not used to tech support answering questions about their "free" products.  Sophos must be taking a different approach.  That's promising.
  • 0 in reply to rmorrison682
    If you have a valid UTM subscription (NFR counts as a reseller [[:)]] ), they do let you start official support cases quite easily, and they do work them [[:)]]

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Reply
  • 0 in reply to rmorrison682
    If you have a valid UTM subscription (NFR counts as a reseller [[:)]] ), they do let you start official support cases quite easily, and they do work them [[:)]]

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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