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ACC doesn´t refresh Device information

tomtomtom
Our ACC 3.000 does not refresh any information about the devices on the dashboard.

E.g. I have a ASG which lost the connection last week (because of reboot) and now the ACC doesn´t show the reconnect although the ASG shows an established connection.

The same with an ASG whos license ended and we renewed this. The ACC does not show the new license information.

What can cause that problem? I also tried a reboot - but without success.


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  • 0
    On the 'Central Management' page of the ASGs, what does 'ACC Health' show at the bottom?  At the top of the page, in 'ACC Settings', have you tried pressing 'Apply' to restart the daemon?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    At the top of the page, in 'ACC Settings', have you tried pressing 'Apply' to restart the daemon?

    Hi Bob,

    yes it´s so simple. After disabling and enabling again the ACC shows now that ASG. Thank you!

    But the problem with the wrong license information still exists.
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  • 0 in reply to BAlfson
    At the top of the page, in 'ACC Settings', have you tried pressing 'Apply' to restart the daemon?

    Hi Bob,

    yes it´s so simple. After disabling and enabling again the ACC shows now that ASG. Thank you!

    But the problem with the wrong license information still exists.
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