Just an hour ago, our provider changed a card on a device on our side. Not because it failed, but because it's new and better hard- and sowftware.
But since the replacement, ACC shows all devices as offline. Everything works fine again, except ACC.
Already rebooted ACC twice, nothing. Restarted ACC agent on two ASG's manually over WeAdmin, nothing. Even the Firewall which is connected to the same Network as the ACC is not able to connect to it.
First the ASG's showed "Login Successful" in the ACC message box. Now, it always shows "starting '/usr/sbin/acc-agent.plx'" (in meantime it also shows Successfull again sometimes). When trying to connect to the port 4433 of the ACC with telnet, it connects, but does not gives back anything. It's just hanging and hanging. Don't know if it should give back something when connecting with telnet.
Then wanted to connect with SSH, connection timeout... (But WebAdmin works just fine and fast)
Looked at the "Process List" in WebAdmin. "accd" is running at 60-95% (since 20 minutes now)
I think i remember, that i already had such a problem with ACC in the past, and just have to wait some time (maybe some hours). But that would be very bad on a productional system.
Here some output from the ACC client log on a firewall:
2010:10:21-07:38:12 fw20 device-agent[25901]: We are now connected (ip=11.12.13.14, port=4433).
2010:10:21-07:38:12 fw20 device-agent[25901]: (ec) Connection to remote ACC established.
2010:10:21-07:38:12 fw20 device-agent[25901]: Init iWatcher dropping file 0 '/etc/raid/status'.
2010:10:21-07:38:12 fw20 device-agent[25901]: Login complete.
2010:10:21-07:38:12 fw20 device-agent[25901]: Creating Watcher (timer) for 'weekly' -> 3600
2010:10:21-07:38:12 fw20 device-agent[25901]: _create_time_watcher: Event->timer( weekly, 3600 )
2010:10:21-07:38:12 fw20 device-agent[25901]: Creating Watcher (timer) for 'monthly' -> 43200
2010:10:21-07:38:12 fw20 device-agent[25901]: _create_time_watcher: Event->timer( monthly, 43200 )
2010:10:21-07:38:12 fw20 device-agent[25901]: Creating Watcher (timer) for 'yearly' -> 172800
2010:10:21-07:38:12 fw20 device-agent[25901]: _create_time_watcher: Event->timer( yearly, 172800 )
2010:10:21-07:38:12 fw20 device-agent[25901]: Creating Watcher (timer) for 'daily' -> 900
2010:10:21-07:38:12 fw20 device-agent[25901]: _create_time_watcher: Event->timer( daily, 900 )
2010:10:21-07:38:12 fw20 device-agent[25901]: Done subscribing
2010:10:21-07:51:54 fw20 device-agent[25901]: Write failed after 510000 retries. Could not send data for over 1 Minute.
2010:10:21-07:52:55 fw20 device-agent[25901]: Write failed after 1020000 retries. Could not send data for over 2 Minutes.
2010:10:21-07:53:56 fw20 device-agent[25901]: Write failed after 1520000 retries. Could not send data for over 3 Minutes. Giving up.
2010:10:21-07:53:56 fw20 device-agent[25901]: >=========================================================================
2010:10:21-07:53:56 fw20 device-agent[25901]: RaiseError called. 'main'
2010:10:21-07:53:56 fw20 device-agent[25901]: 'acc-agent.pl'
2010:10:21-07:53:56 fw20 device-agent[25901]: 1384
2010:10:21-07:53:56 fw20 device-agent[25901]: .
2010:10:21-07:53:56 fw20 device-agent[25901]:
07:38 was the last time i rebooted ACC.
After last reboot, the most of the ASG's were shown as online, maybe for 30 seconds or so, then all changed to offline.
Thanks for you help
Urs
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