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Cannot Login to Gateway Manager

BangkokBob
Using VM 2.201 I cannot log into the gateway manager.  Either no response or error message "cannot connect to backend process".  Same admin account has no problem in accessing Webadmin.

Many errors in the ACC Core Daemon :

2010:10:01-11:39:02 acc accd: 466055991 [0xae17cba0] ERROR server.device.ReportingItem null - Error extracting binary reporting data (Error creating temporary director for file extraction: boost::filesystem::create_directory: Too many links: "/var/tmp/09af8f03-dd5a-4fa1-bbca-3c124874767b")
2010:10:01-11:39:02 acc accd: 466055991 [0xae17cba0] WARN server.device.ReportingItem null - reporting item will not be updated as binary part is erroneous: [5EAC4E9A-802D-11DF-BFD5-87DB1C65302B;reporting.security]
2010:10:01-11:39:18 acc accd: 466071837 [0xaa174ba0] ERROR server.main.PerlHashDumpStrategy null - Caught exception 'basic_ios::clear' processing '/var/diag/accd.ph'
2010:10:01-11:39:18 acc accd: 466071837 [0xaa174ba0] ERROR server.main.JsonDumpStrategy null - Caught exception 'basic_ios::clear' processing '/var/diag/accd.json'
2010:10:01-11:39:48 acc accd: 466101835 [0xae17cba0] ERROR server.main.PerlHashDumpStrategy null - Caught exception 'basic_ios::clear' processing '/var/diag/accd.ph'
2010:10:01-11:39:48 acc accd: 466101835 [0xae17cba0] ERROR server.main.JsonDumpStrategy null - Caught exception 'basic_ios::clear' processing '/var/diag/accd.json'
2010:10:01-11:40:18 acc accd: 466131833 [0xb4989ba0] ERROR server.main.PerlHashDumpStrategy null - Caught exception 'basic_ios::clear' processing '/var/diag/accd.ph'
2010:10:01-11:40:18 acc accd: 466131833 [0xb4989ba0] ERROR server.main.JsonDumpStrategy null - Caught exception 'basic_ios::clear' processing '/var/diag/accd.json'
2010:10:01-11:40:48 acc accd: 466161837 [0xa3967ba0] ERROR server.main.PerlHashDumpStrategy null - Caught exception 'basic_ios::clear' processing '/var/diag/accd.ph'
2010:10:01-11:40:48 acc accd: 466161838 [0xa3967ba0] ERROR server.main.JsonDumpStrategy null - Caught exception 'basic_ios::clear' processing '/var/diag/accd.json'
2010:10:01-11:40:57 acc accd: 466171539 [0xaf17eba0] ERROR libs.util.TarExtractor null - error extracting tarball: Error creating temporary director for file extraction: boost::filesystem::create_directory: Too many links: "/var/tmp/de5725ce-0ef6-4ec5-a840-840bc754ac5c"
2010:10:01-11:40:57 acc accd: 466171540 [0xaf17eba0] ERROR server.device.ReportingItem null - Error extracting binary reporting data (Error creating temporary director for file extraction: boost::filesystem::create_directory: Too many links: "/var/tmp/de5725ce-0ef6-4ec5-a840-840bc754ac5c")
2010:10:01-11:40:57 acc accd: 466171540 [0xaf17eba0] WARN server.device.ReportingItem null - reporting item will not be updated as binary part is erroneous: [90082066-9F9C-11DF-83A2-B576659BB770;reporting.security] 

Any suggestions how to fix?


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  • 0
    Hi All,
    Same problem Here:
    "Login failed: #10500 - connection to backend not established"
    The ACC runs on VMware, restarting the accd daemon via SSH fix the login problem for some time.
    The patch cm-chroot-accd-2.2-219.i686.rpm has been applied.
    We have 50 Astaro connected and this issue is a little bit annoying.
    Thank You.

    2011:01:14-09:39:38 acc accd: 866981 [0xb0208ba0] WARN  server.device.DeviceDispatcher null - DeviceDispatcher:[:D]ispatchNotify() notification 'ping' dropped because device is not logged in
    2011:01:14-09:39:38 acc accd: 866983 [0xae204ba0] WARN  server.device.DeviceDispatcher null - DeviceDispatcher:[:D]ispatchNotify() notification 'ping' dropped because device is not logged in
    2011:01:14-09:39:38 acc accd: 866986 [0xa89f9ba0] WARN  server.device.DeviceDispatcher null - DeviceDispatcher:[:D]ispatchNotify() notification 'ping' dropped because device is not logged in
    2011:01:14-09:39:38 acc accd: 866991 [0xb5a13ba0] WARN  server.device.DeviceDispatcher null - DeviceDispatcher:[:D]ispatchNotify() notification 'ping' dropped because device is not logged in
    2011:01:14-09:39:38 acc accd: 867001 [0xb0a09ba0] WARN  server.device.DeviceDispatcher null - DeviceDispatcher:[:D]ispatchNotify() notification 'ping' dropped because device is not logged in
    2011:01:14-09:39:40 acc accd: 869774 [0xaea05ba0] ERROR libs.util.TarExtractor null - error extracting tarball: Error creating temporary director for file extraction: boost::filesystem::create_directory: Too many links: "/var/tmp/0900f641-59a0-4be3-bf0f-372ba9452bbd"
    2011:01:14-09:39:40 acc accd: 869775 [0xaea05ba0] ERROR server.device.ReportingItem null - Error extracting binary reporting data (Error creating temporary director for file extraction: boost::filesystem::create_directory: Too many links: "/var/tmp/0900f641-59a0-4be3-bf0f-372ba9452bbd")
    2011:01:14-09:39:40 acc accd: 869775 [0xaea05ba0] WARN  server.device.ReportingItem null - reporting item will not be updated as binary part is erroneous: [88C459D2-5780-11DF-BB4B-D0131FB942CD;reporting.security]
    2011:01:14-09:39:42 acc accd: 871420 [0xa41f0ba0] WARN  server.device.DeviceSession null - DeviceSession::clear() IO error during recv [device;ip:217.193.135.186]
    2011:01:14-09:39:42 acc accd: 871602 [0xa41f0ba0] WARN  libs.io.RpcQueue null - RpcQueue::queueIn() Unsupported content type: text/html [device;ip:217.193.135.186]
    2011:01:14-09:39:47 acc accd: 876324 [0xb4a11ba0] ERROR libs.util.TarExtractor null - error extracting tarball: Error creating temporary director for file extraction: boost::filesystem::create_directory: Too many links: "/var/tmp/72ee3b8c-dfdf-4c1f-8403-0bfa397db7d1"
    2011:01:14-09:39:47 acc accd: 876324 [0xb4a11ba0] ERROR server.device.ReportingItem null - Error extracting binary reporting data (Error creating temporary director for file extraction: boost::filesystem::create_directory: Too many links: "/var/tmp/72ee3b8c-dfdf-4c1f-8403-0bfa397db7d1")
    2011:01:14-09:39:47 acc accd: 876324 [0xb4a11ba0] WARN  server.device.ReportingItem null - reporting item will not be updated as binary part is erroneous: [777A1136-E62E-11DD-83F3-B254E94CC483;reporting.hardware]
    2011:01:14-09:39:47 acc accd: 876502 [0xa51f2ba0] ERROR libs.util.TarExtractor null - error extracting tarball: Error creating temporary director for file extraction: boost::filesystem::create_directory: Too many links: "/var/tmp/9de0ca89-9a58-45e8-a56c-771a1af5ff1b"
    2011:01:14-09:39:47 acc accd: 876502 [0xa51f2ba0] ERROR server.device.ReportingItem null - Error extracting binary reporting data (Error creating temporary director for file extraction: boost::filesystem::create_directory: Too many links: "/var/tmp/9de0ca89-9a58-45e8-a56c-771a1af5ff1b")
    2011:01:14-09:39:47 acc accd: 876502 [0xa51f2ba0] WARN  server.device.ReportingItem null - reporting item will not be updated as binary part is erroneous: [55CB7982-EC67-11DD-B674-FB4248887472;reporting.hardware]
    2011:01:14-09:39:47 acc accd: 876599 [0xa41f0ba0] WARN  server.device.DeviceSession null - DeviceSession::clear() IO error during recv [device;ip:217.193.135.186]
    2011:01:14-09:39:47 acc accd: 876781 [0xa41f0ba0] WARN  libs.io.RpcQueue null - RpcQueue::queueIn() Unsupported content type: text/html [device;ip:217.193.135.186]
    2011:01:14-09:39:51 acc accd: 880837 [0xb2a0dba0] WARN  server.device.DeviceDispatcher null - DeviceDispatcher:[:D]ispatchNotify() notification 'change' dropped because device is not logged in
    2011:01:14-09:39:51 acc accd: 880855 [0xa61f4ba0] WARN  server.device.DeviceDispatcher null - DeviceDispatcher:[:D]ispatchNotify() notification 'change' dropped because device is not logged in
    2011:01:14-09:39:51 acc accd: 880871 [0xaca01ba0] WARN  server.device.DeviceDispatcher null - DeviceDispatcher:[:D]ispatchNotify() notification 'change' dropped because device is not logged in
    2011:01:14-09:39:51 acc accd: 880889 [0xa39efba0] WARN  server.device.DeviceDispatcher null - DeviceDispatcher:[:D]ispatchNotify() notification 'change' dropped because device is not logged in
  • 0 in reply to stkfor
    Hi stkfor,

    we are already investigating this case. If it happens again you could login as root per ssh and check the output of 
    lsof -p pid_of_accd


    If this output has more than 1000 lines then please check if they mainly consist of established connections to a certain device. If so then you should check the /var/log/device-agent.log on this machine.

    Regards, Hakan
  • 0 in reply to Hakan Yueksel
    Hey Hakan, I sent you some additional information about this issue at our site via email before the start of the new year, but I didn't hear back -- just checking to make sure you got it.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    Hi Bruce,

    I have received your mail and answered it on 01/12/2011. Didn't you get my reply?

    Regards, Hakan
  • 0 in reply to Hakan Yueksel
    No, I did not get an email on the 12th from you... no worries -- unless there was something more you needed from me.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Reply
  • 0 in reply to Hakan Yueksel
    No, I did not get an email on the 12th from you... no worries -- unless there was something more you needed from me.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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