Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 4 replies
  • Subscribers 1 subscriber
  • Views 1767 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

ACC fails to recognise gateway IP?

Noxegon
Folks

I have twelve production Astaro 8 installs, all of which are software installations which were upgraded from Astaro 7.

These do not appear to be able to communicate correctly with my new ACC installation created today. While they do show up in the gateway manager, the agent IP for all comes up as 1.1.1.1, the public IP for most comes up as 0.0.0.0 or 1.1.1.1, and much of the configuration information is blank.

I also have two remaining Astaro 7 installations which are showing up properly in ACC.

Any suggestions?

Richard


This thread was automatically locked due to age.
Parents
  • 0
    Yes; all sites are linked via VPN from ASG-ASG with auto packet filter on (which I assume allows all packets through). The ACC lives behind one of the ASGs. This seems only to be an issue with v8; it works fine on v7.

    I'm not comfortable sending SSH passwords via an unencrypted medium (and we don't generally have external SSH anyway). However if you use something like logmein I can provide access to my PC with the SSH sessions open for you.
  • 0 in reply to Noxegon
    Hello,

    if you provide us with details on how to use the logmein we can try that out. Please send the data needed to acc-support@astaro.com.

    Thorsten
Reply Children
No Data
Unfiltered HTML