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[1.900] Device already connected [CHECKING]

Snova
I've tried to connect an ASG 7.302 (Software) to an ACC 1.9. This is what I get:

Critical: Request failed: 10409 - "conflict, device is already connected".

ACC was a new install (ESX VM), other ASGs were able to connect.

What should I do?

Thanks...


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  • +1
    Hi,

    sorry for the delay. 

    The problem is that another device with the same ID was or is connected to the ACC. This might happen if you split up a HA or Cluster and try to connect the newly resulting stand-alone systems. The first system with the same ID wins.

    You can do the following:

    Open a console on the device which is not allowed to connect and remove the file /etc/guid. Then restart the nextgen-agent:


    # rm -f /etc/guid
    # /var/mdw/scripts/nextgen-agent restart


    Cheers,
    Henning
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  • +1
    Hi,

    sorry for the delay. 

    The problem is that another device with the same ID was or is connected to the ACC. This might happen if you split up a HA or Cluster and try to connect the newly resulting stand-alone systems. The first system with the same ID wins.

    You can do the following:

    Open a console on the device which is not allowed to connect and remove the file /etc/guid. Then restart the nextgen-agent:


    # rm -f /etc/guid
    # /var/mdw/scripts/nextgen-agent restart


    Cheers,
    Henning
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