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Why doesn't work the ssl certificates not well

Hi, 

 

We got out UTM in january this year.
The Installation of the utm was not any problem.

The user portal workd fine after installing our certificate the connection is a secure one.
Now I had a new certificate, because the old one expired a couple of days ago.

I installes the certificate and intermediate cerificate on the utm firewall.
Every thnig seems to work fine.

However out Technical epartment uses the webportal as accesspoint to our network to view some process 24 hours a day.

Last night I got a message that told me the technical engineer was inable to logon.
The connection to the firewall seems to be un trusted.

I saw the engineer connected with the firewall browser.
So I tested the connection also with my firewall browser and had the same problem.

When I used chrom or IE there was not a problem.

I could help the engineer by make an exeption in firefox to allow the connection to the user protal, so he could do his job.

Now I have to save this issue.
As I go to a SSL check website I get the message that ther server (our firewall) doesn't send the intermediate certificates.

There is told me this is a problem of firefox.
Whice is exactly what i see. in firefox it doesnot work and in chrome it does.

I also saw when I install the intermediate certificate into firefox, the connection is trusted.

So it's also correct the the issue comes from the missing certificate.

My question How do I get the utm firewall cofigured to send the intermediate certificate to the client browser?



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