Hi everybody,
when I am trying to download a *.iso file with ~2GB I am recieving this error:
This thread was automatically locked due to age.
Hi everybody,
when I am trying to download a *.iso file with ~2GB I am recieving this error:
Meghan, based on your pictures, try a test:
What is the difference between the two numbers? That should tell you how much RAM would be needed to scan this file.
I suspect you will decide to create a VM into which you load this file without scanning it. You can then test inside the VM without endangering your setup.
Cheers - Bob
I don't recall ever seeing anything over 50MB scanned. You might check other logs to see if there's some reason this message is triggered: Fallback messages, Kernel messages, Middleware, Selfmonitoring, Service monitor daemon and System messages. Any luck there?
Really, I don't know the answer, Meghan, but my sense is that you've bumped up against a design maximum and that there's no solution to be found on the road you're following at present.
Cheers - Bob
Hi Meghan,
I too suspect that the issue is associated with the RAM but as I know you have already increased the RAM to 16 GB, directs our investigation towards the configured Scan Engines. The workaround to this was using Sophos as scan engine and define scan mode to Single Scan.
Regarding the recursion depth in the UTM for Sophos and Avira, I need some time to get the answers from the Dev. Team.
Thank You,
Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.