We are installing Sophos end point protections on our workstations. In our LAN every is working fine, but on a remote site connected with site to site VPN the update is not working. When I try to start the update I get the message could not contact server. I can internet with this computer and when I test site:
d1.sophosupd.com i get output: it works
I uninstall and reinstall the software, no succes at all.
We do not use a proxy for this site.
In the update log we see this:
Time: 25-10-2013 14:10:14
Message: Sophos AutoUpdate could not continue due to a missing or wrong item of information in the config file
Module: SophosUpdate
Process ID: 6028
Thread ID: 1072
The update server is the same on this computer in compair with my own workstation: https://mcs1-8789.broker.sophos.com/sophos/management/ep/
I can ping this adres from the remote site.
The installed version is 10.2 that came with the default setup.
The Computer on the remote site is a special computer with two NICS, one is connected to a PLC network the other to the LAN.
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