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RED 15w - UTM says it's down, but RED is actually up and working fine

jwalker55

At the main office, we have an SG 310 running UTM 9.402-7. I had no issue at all adding and configuring the RED 15w in standard/unified mode. Deployed it at the remote site with ease and have connectivity as expected. However, the UTM keeps showing that the RED is offline, when it's not. Power cycling the RED will get it back online for a few minutes then the UTM will report that it's offline again and it never comes back online until it's power cycled. During this time, however, the access point still shows online and all connectivity through the RED works as normal. Just seems like the UTM is mistakenly reporting it as offline.

Anyone else seen this?



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    We already opened a case with Sophos and they replaced the unit but we still had the same issue so they said it was a bug and would have to escalate it. They sent us and RED15 and an access point in the meantime but we have a unique situation where we would have to figure out how to get a third power supply to where the device is located in order to power the access point which is why we went with the RED15W. It seems to be working fine but we have no way oh really monitoring it without it showing in the UTM. Hopefully they can find a fix for this quickly.

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    We already opened a case with Sophos and they replaced the unit but we still had the same issue so they said it was a bug and would have to escalate it. They sent us and RED15 and an access point in the meantime but we have a unique situation where we would have to figure out how to get a third power supply to where the device is located in order to power the access point which is why we went with the RED15W. It seems to be working fine but we have no way oh really monitoring it without it showing in the UTM. Hopefully they can find a fix for this quickly.

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