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RED 15w - UTM says it's down, but RED is actually up and working fine

jwalker55

At the main office, we have an SG 310 running UTM 9.402-7. I had no issue at all adding and configuring the RED 15w in standard/unified mode. Deployed it at the remote site with ease and have connectivity as expected. However, the UTM keeps showing that the RED is offline, when it's not. Power cycling the RED will get it back online for a few minutes then the UTM will report that it's offline again and it never comes back online until it's power cycled. During this time, however, the access point still shows online and all connectivity through the RED works as normal. Just seems like the UTM is mistakenly reporting it as offline.

Anyone else seen this?



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    I have this issue as well.  For me its only a problem if I have wireless protection turned on and I am bridging AP to Lan.  If you use the guest network crap that gets setup the first time you turn it on and its on a different interface then it seems to be fine.  I just wanted things to be simple so I got rid of all the guest network stuff and just attached it to the RED''s interface.  I mean it all works and the tunnel is up, but the link shows down even tho the tunnel is up.  if you power cycle it comes back  up for a minute and then goes down again.  I think it has something to do with the way the wireless and red work together.  It feels like a bug.  I can open a case if that will help get the issue resolved.

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    I have this issue as well.  For me its only a problem if I have wireless protection turned on and I am bridging AP to Lan.  If you use the guest network crap that gets setup the first time you turn it on and its on a different interface then it seems to be fine.  I just wanted things to be simple so I got rid of all the guest network stuff and just attached it to the RED''s interface.  I mean it all works and the tunnel is up, but the link shows down even tho the tunnel is up.  if you power cycle it comes back  up for a minute and then goes down again.  I think it has something to do with the way the wireless and red work together.  It feels like a bug.  I can open a case if that will help get the issue resolved.

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