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RED 10 Rev. 3 Boot loop with LED Sequence *video*

JonnyRocket
I have a RED 10 at a remote location that has the following LED sequence: https://www.youtube.com/watch?v=segvsK0_1_Q 

It seems to do this for a few minutes and then reboot.  I can ping it remotely while it is doing this sequence, but then drops which I'm assuming it is resetting itself.  The troubleshooting guide doesn't mention this sequence: https://www.sophos.com/en-us/support/knowledgebase/116573.aspx The closest it gets in the firmware update, but that is only on Rev. 1 devices, and this is a Rev 3. 

I am not at the location, so I haven't tried using the firmware recovery tool, but I may have to drive over there.  Any thoughts or suggestions?


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  • 0
    You might take advantage of this opportunity to replace the unit with an SG105.  It's less expensive with Network Protection for six years than a RED 50 and is covered by the warranty for as long as you have a paid subscription on it.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0
    You might take advantage of this opportunity to replace the unit with an SG105.  It's less expensive with Network Protection for six years than a RED 50 and is covered by the warranty for as long as you have a paid subscription on it.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0 in reply to BAlfson
    Thanks for your reply. Unfortunately, it still costs about four times as much as we paid for the RED10 [:(]

    It also came into my mind that the recovery image for the RED10 might be somehow defective ... is there anyone out there who has successfully unbricked such a device using the recovery tool?
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