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9.205-12 with RED10

andyhaigh
Hi,
We have had a RED10 connected to a UTM for a few weeks now and it's been running ok, until we upgraded to 9.205-12

Since then the RED10 seems to lose connection on a regular basis.  We have checked the internet link is not going down by running pings from a laptop connected to the router with no drops and yet the logs on the UTM still register and outage.

Is anyone else having issue with RED devices connecting to a UTM running 9.205-12?

Thanks

Andy


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  • 0
    Andy, sometimes, an Up2Date blows up the RED definition and you can't clear it by just toggling the RED connection off/on.  Record and double-check the 'RED ID #' and the 'Unlock code', delete the RED and add it again.  Any luck with that?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0
    Andy, sometimes, an Up2Date blows up the RED definition and you can't clear it by just toggling the RED connection off/on.  Record and double-check the 'RED ID #' and the 'Unlock code', delete the RED and add it again.  Any luck with that?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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